Operations Specialist II, Physician/Executive HR

Job Summary In addition to the responsibilities listed below, this individual contributor position is also responsible for providing HR operations support to KP physician and/or executive employees under the guidance of more senior team members. This includes providing HR support directly to physicians and/or executives in areas of payroll, compensation, benefits enrollment and administration, on/off-boarding, and new hire orientation. It also includes providing exceptional customer service directly to MDs and/or executives, answering, resolving, or escalating questions related to payroll issues, deductions, salary, benefits, and leave status. The role involves assisting with audits of personnel/compensation-related data elements, statistics, presentations, and/or correspondence to senior leadership, assisting in the development of both recurring and ad hoc reports, and reviewing, processing, and calculating various salary actions such as salary changes, compensation adjustments, and rate changes as authorized. Additionally, the position maintains accuracy of system data and assists in resolving discrepancies as appropriate. Essential Responsibilities Supports legal, regulatory, and compliance adherence by assisting others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, and procedures; performing standard project-related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, and within established service expectations. Assists with the development of policies and procedures by collecting data to inform policy development pertaining to applicable functions and scope, writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines and standards. Assists in monitoring and improving existing processes by performing processes with general supervision, following defined requirements, maintaining, optimizing, and transforming standard processes to increase system efficiency, helping others identify new or existing business operating models and innovative approaches, collecting data to determine the nature and requirements of process-related improvements, and collaborating to draft documentation to communicate updates to training and system changes. Assists with project execution and management by collaborating with stakeholders within the team to ensure successful project execution and implementation of project-based changes with limited guidance; tracking and reporting project-related activities, identifying and escalating risks or issues; and assisting in managing relationships with clients and stakeholders to ensure clear, documented, and fulfilled expectations. Assists in strategic business planning and development by gathering and collating data via interviews, surveys, focus groups, and databases to define initiatives, document project inputs, requirements, and potential risks in strategic project plans, and collaborating across teams to align on routine project deliverables and timelines. Supports training by assisting in developing training requirements to ensure compliance with regulatory and internal standards; coordinating the delivery of training programs; and developing standard project-based training curriculum for a wide variety of operational activities. Builds effective relationships with others by sharing resources, information, and knowledge with coworkers and team members. Listens to, addresses, and seeks performance feedback. Pursues self-development, acknowledges strengths and weaknesses, and takes appropriate actions to leverage and improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work approaches. Assesses and responds to the needs of others to support business outcomes. Completes work assignments by applying up-to-date knowledge, following procedures and policies, and applying data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems, escalates issues or risks as appropriate, and communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies improvement opportunities and proactively speaks up to address them. Minimum Qualifications Minimum one (1) year of health care operations experience. High School Diploma or GED or equivalent AND minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR minimum four (4) years of experience in these areas. Preferred Qualifications One (1) year of experience working with Excel. One (1) year of experience in benefits administration requiring direct client or customer service delivery. Primary Location: California, Fontana, Fontana Medical Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Fontana Med Center - Medical Office Administration - 0806 Pay Range: $32.45 - $41.93 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay will be determined at offer based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Work Setting: Onsite Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. #J-18808-Ljbffr Kaiser Permanente