SYSTEM RETAIL MANAGER -CORPUS CHRISTI, TX OR SAN ANTONIO, TX

System Retail Manager

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Position Summary

The System Retail Manager is responsible for overseeing and driving the operational, financial, and customer service performance of multiple retail locations across a healthcare system. This role provides leadership and direction to retail teams, ensuring consistent execution of company standards, achievement of financial objectives, and delivery of exceptional customer experiences. The System Retail Manager collaborates closely with hospital leadership, clinical partners, vendors, and support teams to optimize retail performance and enhance the overall patient, visitor, and employee experience.

Operations Management

• Direct the day-to-day operations of multiple retail locations within the healthcare system.
• Ensure compliance with company policies, healthcare facility requirements, food safety standards, and regulatory guidelines.
• Monitor operational performance and implement process improvements to increase efficiency and customer satisfaction.
• Conduct regular site visits to assess standards, identify opportunities, and provide coaching to management teams.
• Maintain appropriate inventory levels and oversee ordering, merchandising, and product availability.

Financial Management

• Manage profit and loss performance for assigned retail locations.
• Develop and execute strategies to achieve revenue growth, labor management, and expense control targets.
• Analyze financial reports, sales trends, and operational metrics to identify opportunities for improvement.
• Ensure accurate cash handling, inventory controls, and financial reporting procedures.

Leadership & Team Development

• Recruit, train, coach, and develop retail management staff and frontline associates.
• Foster a culture of accountability, engagement, and continuous improvement.
• Conduct performance evaluations and create development plans for team members.
• Lead workforce planning initiatives to ensure proper staffing levels.

Customer Experience

• Create an environment focused on exceptional customer service.
• Address customer concerns and implement corrective actions as needed.
• Develop promotional initiatives and merchandising strategies to drive traffic and sales.
• Ensure retail environments are welcoming, clean, and visually appealing.

Client & Stakeholder Relations

• Build strong partnerships with hospital administrators, department leaders, and key stakeholders.
• Participate in client meetings and provide operational updates and business reviews.
• Collaborate with vendors and suppliers to ensure product quality, cost effectiveness, and service excellence.
• Support system-wide initiatives and strategic growth opportunities.

Required

• Bachelor's degree in Business, Retail Management, Hospitality Management, Healthcare Administration, or related field; equivalent experience may be considered.
• 5+ years of progressive retail management experience.
• Multi-unit leadership experience with responsibility for financial performance.
• Strong knowledge of retail operations, inventory management, and merchandising.
• Experience managing budgets, labor costs, and operational metrics.
• Proficiency in Microsoft Office Suite and retail reporting systems.
• Ability to travel between assigned locations.

Benefits for our team members include: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.