Human Resources & Client Experience Partner

Job Description

Job Description

At Connectify HR, we provide a complete solution that connects and simplifies HR culture, compliance and cost control. Our success comes from our powerful HR software, proven processes, HR expertise and an understanding of our clients’ business, their goals and their people. We help our clients streamline their HR efforts so they can spend more time growing their business. 

We are here to serve our clients and our community and we like to have fun while we do it. We empower our employees to use their competence to serve our clients and each other; connect and collaborate to understand the needs of clients and their team members, use compassion to understand one another's perspectives, and give back to the community through our time and talent. 

We are hiring a Human Resources & Client Experience Partner to join our team. Responsibilities include:

Human Resources

• Conducts HR audits for new clients to ensure compliance.
• Review client handbook, policies, job descriptions, and other HR documents as requested by client and create as needed.
• Provide HR consultation to clients’ leadership and management team.
• Respond to employee questions and concerns as needed.
• Assist clients with HR employee communications as needed.
• Assist in the development of HR systems, processes, and tools for clients
• Provide consultative and development of the following systems within the Employee Lifecycle:
  • Talent Attraction – Onboarding program, offer letters, job descriptions, job postings.
  • Talent Management-employee relations, EPLI claim administration, leave administration, compliance, performance management, engagement and recognition.
  • Talent Development-new employee orientation, compliance training, leadership development, and other HR training as requested.
  • Talent Transitions-unemployment administration, separation letters, and exit interview templates. Completes HR audit of personnel files and policy and process compliance.
• Provide regulatory and compliance updates to client and ensures client policies and practices are compliant.
• Conduct formal investigations and inquiries; administers employee grievance procedures.
• Maintain and update employee handbook and policies as requested by client. 
• Assist clients with using LMS, ATS, HRIS, and other applicable Connectify systems.
• Implement ATS, LMS, and background check support; provides training and resources on systems.
• Develop HR dashboard and delivers to clients quarterly.
• Work with clients to define benefit contribution strategy.
• Create benefit summaries, communication plans, and information for annual benefits renewal.
• Provide internal operations team with benefit information necessary to complete annual benefits renewal.
• Document HR activity in CRM.

Client Experience

• Serve as main point of contact for all aspects of client relationship.
• Collaborate with internal teams for resolutions to client questions and concerns.
• Escalate service issues to HR & Client Experience Officer as needed.
• Plan, organize, and facilitate all client connections.
• Actively participates in client implementation process and meetings.
• Conduct onsite or virtual employee onboarding and benefit enrollment meetings during implementation process.
• Prepare summary report and dashboard for client reviews with HR & CE Officer.
• Track all service touchpoints in CRM. 

EDUCATION, TRAINING, AND EXPERIENCE:

• Bachelor’s degree in business or human resource management or related field; or 5-7 years of equivalent experience
• 5-7 years of customer-facing experience
• Must successfully pass and maintain PHR or SHRM-CP designation within one year of qualification to take exam

REQUIRED SKILLS:

• Ability to work under general supervision and work independently on projects.
• Utilize work experience and judgment to plan and accomplish goals. A moderate degree of creativity and latitude is expected.
• Professional interpersonal skills to establish and maintain effective relationships with Clients and team members in a timely and respectful manner.
• Professional written and oral communication skills.
• Ability to change priorities quickly based on client and internal needs.
• Ability to adhere to strict confidentiality standards.
• Demonstrates outstanding judgement in providing HR counsel dealing with complex factors with which there is minimal or no precedent.
• Ability to present information to various groups in a variety of formats including large group presentations.

  TOOLS, EQUIPMENT, AND SOFTWARE:

• Must be able to proficiently operate Windows PC with MS Office and MS Outlook
• Familiar use with HRIS, Applicant Tracking System, Learning Management System, Performance Management system and other HR-related programs
• Familiar use with Client Relationship Management systems

  WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in a remote office environment requiring long periods of sitting
• Frequent utilization of manual dexterity and visualizing of a computer screen
• Limited travel by vehicle and air to client worksites as needed
• No unusual physical requirements
• Combination of remote work with some in office meetings