Financial Counselor

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Job Description

Financial Counselors serve as the facility's primary contact for patient reimbursement issues in accordance with the established credit policies. Provides information regarding the health care facility's payment requirements, alternative financing, and charity care programs. Works to ensure timely recovery of outstanding accounts receivable. Meets with patients to review program and contacts applicants to obtain proper information for determining eligibility. Maintains all necessary Financial Assistance Reports.

This position also supports the Office Assistants and Schedulers for onboarding and resource needs.

Department: Medical Oncology

Hours: Full time, 40 hours/week

Shift: 1st

Required: High School Diploma

Pay: Based on experience, starting at $18.68

Location: Cancer Center

Responsibilities

Answers incoming phone inquiries regarding patient accounts and Financial Assistance., Assists in other areas as requested., Completes approval/denial worksheet for each application and submits to managment for evaluation., Completes daily FInancial Assistance report., Identifies problem delinquencies and makes recommendations for their disposition (e.g., referral to collection agencies, write-off, etc.)., Investigates and takes appropriate action on patient inquiries., Maintains applicant files, updates accounts with accurate notes as needed, and ensures confidentiality of all patient information., Maintains Financial Assistance database., Obtains Financial Assistance applications for patients who may be eligible for uncompensated services., Obtains information needed to place estate claims., Offers financial counseling to patients and guarantors in person or by telephone. Introduces patients to the installment loan process and completes loan applications when appropriate. Negotiates payment arrangements when appropriate. Meets with patients to discuss FInancial Assistance., Performs maintenance on the patient accounting system (i.e., updates patient information, insurance information, etc.). Bills or re-bills insurance carriers as needed., Prepares and processes payroll deducations for employees, who have co pays or who receive services before eligible for coverage., Researches, identifies and corrects special circumstances affecting delayed payment of accounts., Responsible for collection of self pay accounts. REviews patient accounts in a timely manner., Responsible for written notification letters and worksheets sent to patients., Reviews all Financial Assistance applications to ensure proper documentation is available. Communicates with applicants verbally and via written correspondence to obtain necessary information needed for eligibiltiy determination., Sends an audit request to internal auditors as requrested by patient or payer. Follows-up with the patient or payer as needed., Serves as primary contact person for all instances regarding Financial Assistance Program for both hospital and physician customers., Stays informed of statutes and regaulations, which could affect collection of receivables (e.g., Insurance company changes, collection regulations, etc.)., Utilizes and has a thorough understanding of all programs and computer systems to assist the patient with their billing questions.

Requirements

High School (Required)

Compensation

Estimated Compensation Range

$18.68 - $28.95

Pay based on experience