Client Services Specialist

Job Description

Job Description

Kashi Clinical Laboratories (KCL) provides diagnostic testing to hospitals and clinics throughout the world. We are currently seeking a Client Services Specialist to join our team in Portland, Oregon.

The Client Services Specialist serves as a primary point of contact for KCL clients and supports the day-to-day coordination of client requests. This role handles a high volume of phone calls, emails, and service requests; helps resolve client questions; and works across departments to ensure requests are addressed accurately and efficiently.

Responsibilities

• Serve as a primary point of contact for clients by phone and email.
• Identify client needs, resolve routine questions, and route more complex requests to the appropriate department.
• Coordinate requests related to specimen and testing status, phlebotomy services, reporting, supplies, billing, and other client needs.
• Monitor shared email inboxes and CRM notifications and track assigned requests through resolution.
• Coordinate the shipment and tracking of testing kits, supplies, and related materials, including international shipments as needed.
• Assist with report requests and obtain missing information needed to process samples or complete client requests.
• Scan, upload, and maintain requisition forms and other documentation in LIMS.
• Manage multiple priorities while providing accurate, responsive, and professional service.
• Work collaboratively across departments to support clients and day-to-day laboratory operations.
• Identify opportunities to improve client service processes, communication, and follow-up.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service, client services, healthcare administration, or a similar service-focused role preferred.
• Healthcare or clinical laboratory experience preferred but not required.
• Strong verbal and written communication, organization, problem-solving, and follow-through skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Strong computer skills and ability to learn systems such as LIMS and CRM platforms.
• Collaborative, approachable, and service-oriented.
  

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer and communicating by phone.
• Ability to perform frequent computer, data-entry, and telephone-based work.
• Ability to occasionally lift and carry packages, testing kits, supplies, and other materials weighing up to 25 pounds.
  

Compensation & Benefits

Hiring Range: $23.00–$25.00 per hour

Starting pay will be determined based on relevant experience and qualifications.

KCL offers competitive compensation and benefits, including medical, dental, and vision insurance coverage.

Please submit a resume for consideration.