Concierge

Job Description

Job Description

Job Title: Concierge
Facility: Live Oak Healthcare and Rehabilitation
Location: Live Oak, Florida
Shift: Full-Time | 11:00 AM – 7:00 PM
Pay Rate: $18 – $23 per hour, based on experience

Live Oak Healthcare and Rehabilitation is seeking a compassionate, detail-oriented Concierge to support a warm and welcoming experience for our Residents and their families. This position is essential to enhancing the quality of care through thoughtful coordination, timely support, and exceptional service.

• Collaborate with Admissions to prepare rooms and ensure necessary equipment (beds, oxygen, etc.) is in place.

• Verify rooms are cleaned, cleared of previous belongings, and fully functional (lights, call bells, TVs, etc.) before new Resident arrival.

• Create and deliver personalized welcome baskets for new Residents.

• Greet, escort, and orient new Residents to their rooms to foster a comfortable transition.

• Provide emotional support to Residents and families by listening and offering encouragement.

• Answer call bells and assist or notify staff promptly to ensure needs are met.

• Address Resident concerns using the Grievance Process and ensure timely follow-up.

• Foster positive relationships with Residents, families, and staff.

• Attend in-services, Resident Council meetings, and staff meetings as needed.

• Assist with facility tours and room changes, especially during off-hours.

• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharges.

• Email daily progress updates to administrative staff.

• Coordinate with laundry for retrieval of belongings for returning Residents.

• Prepare and distribute discharge gift bags, including ordering needed items.

• Oversee and schedule Resident smoking sessions.

• Perform other duties as assigned by the Administrator.

• Minimum 2 years of experience in a long-term care or nursing home setting.

• Excellent interpersonal and communication skills.

• A warm, empathetic, and service-oriented personality.

• Strong organizational skills and ability to multitask in a fast-paced environment.

• 401(k) Retirement Plan

• Generous Paid Time Off

• Comprehensive Medical and Dental Insurance

• Team-Oriented and Supportive Environment

• Employee Recognition Programs

• Exciting Company Perks

Why Join Live Oak?
Be part of a compassionate team dedicated to creating a positive and supportive environment for our Residents. Your attention to detail and caring nature can make all the difference.

Apply today and help us create a welcoming home for those who need it most!

Background screening information:
Florida Clearinghouse