Front Of House Supervisor

Front of House Supervisor - Big Chill Island House Job Description Big Chill Island House is looking for a passionate, dedicated hospitality professional with a knack for leadership to join our team as a Front of House Supervisor. This person will be responsible for providing oversight of daily operations and assisting with all aspects of service. As a leader on the floor, the FOH Supervisor will inspire the BCIH team and be an effective coach to ensure we are consistently practicing top-notch hospitality. Situated right on the Intracoastal Waterway, BCIH is a hustling & bustling spot, so we’re searching for someone with energy, personality, and strong interpersonal skills. Must Enjoy the Ride! Duties & Responsibilities Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service to ensure high‑caliber hospitality in all areas Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness Build and inspire the BCIH team and be an effective coach; elevate staff for growth and assist them in reaching goals by establishing performance expectations and enforcing accountability Uphold core values in our Team Development plan by reinforcing “How We Roll” throughout with interviewing, hiring, onboarding, coaching, and disciplining & terminating as appropriate with oversight from the General Manager and in accordance with company policies Conduct orientation, explain the Big Chill philosophy, and oversee the training of new employees Delegate responsibilities & provide direction to employees regarding operational/procedural issues to ensure excellent service is consistently achieved and ensure all staff have the right tools, knowledge & equipment to do their jobs safely and effectively Provide strong presence in local community and high level of community involvement by restaurant & staff Schedule labor as required by anticipated business activity while ensuring that all positions are staffed and labor cost objectives are met Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards Investigate, respond to and resolve complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests Ensure that proper security procedures are in place to protect employees, guests and company assets Ensure a safe working and guest environment to reduce the risk of injury and accidents and complete accident reports promptly in the event that a guest or employee is injured Live the brand and be a brand ambassador and make decisions in the best interest of BCIH at all times Qualifications 3+ years hospitality experience with demonstrated managerial expertise Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports Must be eligible to work in the United States and possess a valid driver’s license with reliable transportation to & from work Must be ServSafe certified and will uphold all ServSafe guidelines Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life; some nights & weekends required Professional appearance, punctual, reliable Hours & Pay This position pays$20-25/hour based on experience with awesome employee perks. La Vida Hospitality Group offers unique lifestyle‑based benefits geared towards doing what we do best – Enjoying the Ride & Celebrating our Tribe! Benefits for salaried team – PTO & vacation, health insurance & wellness resources Paid time off & perks for full time hourly employees Unlimited growth potential with vast career opportunities Travel & adventure opportunities Team events & outings Local lifestyle perks like paddleboarding & kayaking discounts Professional leadership development and continuous coaching, training, and mentorship Food, beverage & retail discounts Celebrate Wellness program dedicated to supporting employee wellness ...and tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us, so if that sounds like your kind of vibe, apply to join our team today! #J-18808-Ljbffr