Business Analyst

Gather, document, and validate business and operational requirements with stakeholders Analyze business processes and workflows to identify gaps, risks, and improvement opportunities Develop and maintain business requirements documents, functional requirements specifications, user stories, acceptance criteria, workflow documentation, and process diagrams Support requirements traceability and scope management throughout the delivery lifecycle Clarify business rules and functional requirements for development teams Support operational and reporting artifacts Prepare weekly and monthly delivery and operational status reports for program leadership and client stakeholders Analyze backlog, service, and operational data using Microsoft Excel and Power BI Develop and maintain reporting dashboards and metrics using Azure DevOps and Power BI Identify automation and process optimization opportunities using low-code platforms Facilitate backlog refinement, sprint planning, retrospectives, and status meetings Maintain and monitor product backlogs aligned with business priorities and roadmap objectives Coordinate roadmap execution and delivery tracking with client and contractor leadership Track and document project risks, issues, dependencies, and action items Support operational sustainment and maintenance activities in enterprise O&M environments Promote agile delivery processes and backlog management standards Recommend process improvements to enhance delivery effectiveness and team operations Serve as liaison between business stakeholders, leadership, and technical delivery teams Requirements Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field from an accredited college or university Minimum of 5 years of experience supporting enterprise Operations and Maintenance (O&M) initiatives in a Business Analyst capacity Minimum of 2 years of experience using Azure DevOps or a similar backlog and project tracking tool Demonstrated experience developing and owning Power BI reporting outputs, including dashboard design, data modeling, and stakeholder-facing report delivery Experience supporting agile delivery teams in a federal government IT environment Exceptional communication skills in English, both written and oral Strong analytical and critical thinking skills Proficiency with Microsoft 365, including SharePoint Online, Microsoft Power Platform (Power Apps, Power Automate, Power BI), and the full Microsoft Office Suite Advanced proficiency with Azure DevOps for backlog management, sprint tracking, and delivery reporting Advanced proficiency with Microsoft Power BI for dashboard development, data visualization, and operational reporting Demonstrated experience developing and maintaining user stories, acceptance criteria, and functional requirements in an agile delivery environment Strong facilitation skills with experience leading agile ceremonies Experience with requirements traceability and scope management in enterprise IT delivery programs Proficiency with ServiceNow for IT service management and operational tracking activities Strong organizational skills and ability to manage multiple concurrent priorities, deliverables, and stakeholder relationships Experience tracking and documenting project risks, issues, dependencies, and action items CBAP, PMI-PBA, or equivalent business analysis certification is desired Agile or Scrum certification or equivalent demonstrated experience is desired Preferred experience supporting federal government IT programs or contracts Preferred experience with SharePoint Online development and sustainment environments Familiarity with Microsoft Power Platform application development and automation capabilities Experience with low-code or no-code automation platforms, enterprise O&M environments, ITIL-based service management, process diagrams, data governance, hybrid Agile-Waterfall delivery, federal IT security and compliance requirements, stakeholder engagement, change management, and Microsoft Power Automate Core Competencies Demonstrates expertise in business analysis, including requirements gathering, process optimization, and agile delivery methodologies. Proficient in developing reporting dashboards and managing project backlogs using Azure DevOps and Power BI. Highest-signal resume keywords Business Analysis Azure DevOps Power BI Reporting Agile Delivery Requirements Traceability ATS Optimization Keywords Hard Skills Business Requirements Documentation Functional Requirements Specifications User Stories Development Acceptance Criteria Definition Process Diagrams Data Analysis Backlog Management Risk Tracking Automation Opportunities Identification Operational Reporting Soft Skills Exceptional Communication Skills Strong Analytical Skills Critical Thinking Strong Facilitation Skills Organizational Skills Certifications & Qualifications CBAP PMI-PBA Agile Certification Scrum Certification Industry Keywords Enterprise Operations and Maintenance Federal Government IT ITIL-based Service Management Hybrid Agile-Waterfall Delivery Data Governance Stakeholder Engagement Change Management Tools & Technologies Microsoft Excel Power BI Microsoft 365 SharePoint Online Microsoft Power Platform ServiceNow Low-Code Platforms Agile Tools #J-18808-Ljbffr