Parts Manager

Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

PURPOSE:

The Parts Manager is responsible for running a profitable and efficient parts department. S/he will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager must be an investment advisor and profit producer.

ESSENTIAL DUTIES:

Forecast goals and objectives for the department and strive to meet them. Strive for harmony and teamwork with all other departments. Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs. Prepare and administer an annual operating budget for the parts department. Attend managers’ meetings. Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales. Personnel-related: Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees. Provide technical assistance to parts department employees. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation. Monitor parts department employee’s payroll records. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction. Handle customer complaints immediately and according to the dealership’s guidelines. Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business. Monitor and adjust inventory to minimize obsolescence.

QUALIFICATIONS:

High school diploma or the equivalent. Ability to read and comprehend instructions and information. One year of supervisory experience. Five years of experience in an automotive parts department. Excellent communication and managerial skills. Some sales experience. Ability to operate the department profitably within dealership guidelines. Professional personal appearance. Benefits: Medical plans Dental plans Vision Life insurance paid by employer 401k Retirement plan & Employer match Paid Vacation Paid Personal Days Paid Holidays Employee Assistance Program (Family)