Guest Service Ambassador

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center is looking for a Guest Service Ambassador to join our team in Springfield, MA !

DEPARTMENT DESCRIPTION:

• Team oriented
• Peer support
• Fast-paced work environment

SCHEDULE:

• Full-time, 40 hours/week
• 1st shift, 6am-3:30pm
• Rotating weekends and holidays required

LOCATION :

• Baystate Medical Center
• Springfield, MA

JOB SPECIFIC DUTIES/RESPONSIBILITIES:

Patient Experience & Support

• Assist patients and families with menu selections that align with Medical Nutrition Therapy (MNT) orders
• Provide guidance and recommend appropriate food choices and alternatives
• Communicate patient concerns or intake issues to nursing and Clinical Nutrition teams

Meal Preparation & Delivery

• Accurately assemble and deliver meals, snacks, and supplements in compliance with diet orders and allergies
• Verify patient identity using dual identifiers during delivery
• Ensure trays are complete and assist patients with setup when needed
• Coordinate meal delivery with nursing staff for point-of-care patients

Food Safety & Quality

• Follow safe food handling practices, including proper hygiene and temperature control
• Maintain clean workspaces ("clean in, clean out")
• Practice First-In, First-Out (FIFO) inventory methods

Operations & Coordination

• Record meal intake, supplements, fluids, and calorie counts as required
• Track trays and report any issues promptly
• Stock and replenish tray line supplies and maintain inventory levels
• Process commissary orders to ensure consistent availability of food items

MINIMUM QUALIFICATIONS:

• High School Diploma, GED, or HiSet preferred

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Earn more from day one with competitive pay and affordable health coverage that includes Wellness and Massage reimbursements
• Prioritize balance with a competitive PTO package that expands as you build your career with us
• Invest in your future with adoption assistance, tuition support, continuing education, and career development resources
• Build long-term financial security through a retirement plan company match and growing annual company contributions
• Support for life beyond work, including first-time home-buyer assistance and free financial coaching
• Well-being that goes beyond basics with mental, physical, and financial wellness programs
• Everyday benefits that matter with a wide range of Voluntary Benefits
• Peace of mind built in with company-paid basic life insurance
• Easy access to work with onsite parking available at select locations

We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!

Education:
GED or HiSET

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum
$17.98 - $20.68 - $24.12

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.