Senior Patient Collections Representative

Job Description

Job Description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

???? Rapid career advancement ???? Competitive compensation package

???? Positive, team-oriented environment ???? Work with cutting-ed technology

???? Make a real impact on patients’ lives ???? Join a fast-growing, mission-driven company

Position Summary:

We are seeking a detail-oriented and analytical Senior Patient Collections Representative. This position helps patients understand and resolve balances through accurate account review, respectful communication, payment options, financial-assistance resources, documentation, and follow-through.

Position Details:

• Location: Northbrook, IL
• Schedule: Full-Time, Monday-Friday (onsite)
• Compensation: $23-$29hr based on experience and qualifications.

Key Responsibilities:

• Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
• Communicate balances and payment options clearly and respectfully.
• Establish approved payment plans and support financial-assistance workflows.
• Process payments and maintain accurate account documentation.
• Resolve or route disputed balances and follow issues through correct disposition.
• Protect privacy and comply with approved collection practices.

Requirements

Required Skills & Qualifications:

• High school diploma or GED.
• 2-5 years of healthcare patient financial services, medical-office customer service, call-center collections, or related experience.
• Basic understanding of patient responsibility, insurance explanations, payment processing, documentation, and customer service.
• Strong ownership, follow-through, documentation, prioritization, and escalation judgment.
• Ability to work accurately in a high-volume, deadline-driven healthcare environment.
• Ability to identify discrepancies, communicate clearly, and collaborate across departments.
• Commitment to privacy, compliance, quality, continuous improvement, and respectful service.

Preferred Qualifications

• Medical-office or patient-account experience.
• Financial-assistance, payment-plan, bilingual customer-service, or healthcare portal experience.

Benefits

• Medical
• Dental
• Vision
• PTO + Sick Time
• 401k