Customer Service/Floor Associate

Job Description

Job Description

Overview:
The Customer Service / Floor Associate is responsible for providing exceptional service to customers and maintaining an organized and efficient store environment. This role involves assisting customers with their inquiries, processing web orders, and managing inventory organization, including stocking, organizing, displaying, and updating inventory information properly.

Responsibilities include performing a broad range of duties as assigned, supporting an evolving team and supporting organizational needs:

• Customer Service: Provide excellent customer service by greeting customers, assisting with their needs,providing information about merchandise and product selection. Resolve customer inquiries andcomplaints to ensure a positive shopping experience.
• Order Processing: Process web orders accurately and efficiently, ensuring timely fulfillment and delivery.
• Inventory Organization: Stock, organize, and display merchandise to maintain an attractive and efficientstore layout. Update inventory information accurately in the POS system.
• Coordination: Communicate with co-workers regarding any POS and website integration issues and POSorder processing questions.
• Store Maintenance: Ensure the store environment is kept clean and neat at all times. Restock merchandise,maintain accurate pricing and signage, and adhere to all company procedures and policies.
• Visual Merchandising: Create feature displays that boost gross margin dollars and apply visualmerchandising presentations to increase sales.

Requirements and Skills:

• Experience: Previous experience in customer service or retail is preferred. Bilingual is beneficial.
• Education: A high school diploma or equivalent is required.
• Technical Skills: Basic knowledge of POS systems and inventory management software.
• Organizational Skills: Strong organizational skills to manage multiple tasks and maintain accurate records.
• Communication: Excellent communication skills for effective interaction with customers and internalteams.
• Attention to Detail: High attention to detail to ensure accuracy in inventory organization and orderprocessing.
• Problem-Solving: Ability to address issues and find solutions in a timely manner.
• Must pass a background check and a drug test.

Physical Requirements:

• Must be able to lift up to 50 pounds.
• Must be able to climb a ladder up to 14 feet.
• Must be able to use a moving dolly.
• Must be able to work long shifts on a concrete floor, walking and standing.

Benefits Package:

• Medical, dental, and vision insurance.
• Paid time off.
• IRA retirement match.
• Holiday pay.
• Employee discount program.

Salary Details: 

• Salary Range: $33,280 to $41,600.
• Hourly Wage Range: $15.00 - $20.00.
• Salary Range for Part-Time.
• Salary Range (assuming 20 hours per week): $15,600 to $18,720.
• Hourly Wage Range: $15.00 - $18.00.