Cashier/Tea Barista/Tea maker

TP Tea Position

We make the best quality tea while providing an environment that helps our teammates grow.

Vision on Personal Growth:

At TP TEA, we not only teach you the basic working skills, but also value in teaching you the right perception and mindset on how to handle situations and interact with others. We will provide full training for Cashier/Barista/Tea Maker. And we have a full employee promotion process to help our teammates grow.

Career Growth Opportunities:

At TP TEA, we believe in promoting from within! As you gain experience, you'll have the chance to advance into leadership roles, including:

• Shift Lead : Take on additional responsibilities, lead a team, and help manage daily operations.
• Store Manager : Oversee store performance, manage inventory and budgeting, and ensure the overall success of the store.

Responsibilities:

To make a great team, the teammate at TP TEA is responsible for:

• Assisting the shop Manager
• Adhering to the Client's culture and guidelines, the Health Department's regulations, and TP Tea standards and expectations of tea quality, freshness and presentation
• Greeting customers as they enter
• Giving customers drink menus and answering their questions regarding ingredients
• Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Preparing beverages following recipes
• Serving beverages and prepared food, like cookies, pastries and muffins
• Receiving and processing payments (cash and credit cards)
• Keeping the bar area clean
• Maintaining stock of clean mugs and plates
• Checking if brewing equipment operates properly and reporting any maintenance needs
• Complying with health and safety regulations
• Communicating customer feedback to managers and recommending new menu items

Skills:

Beginner welcome, it's okay if you don't have previous experience. Willing to be a good team player. Have a positive, friendly, can-do attitude.

In the performance of respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Major Duties/Functions/Tasks:

Overall Management

Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management

Teaches and adheres to TP Tea philosophy, culture and commitment to quality tea beverage and exemplary service

Takes ownership of the tea

Maintains the quality of tea

Has a passion for tea

Customer Service and Client Relations:

Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions

Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager. Interacts with customers and resolves customer complaints in a friendly and service oriented manner.

Communicates with the Client honestly, accurately and in a timely manner.

Special Events:

Assists Shop Management team with special events as needed with staff, culinary and management presence.

Note: Job duties are subject to change as needed.

Job Type: Part-time Pay: $19.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Referral program

Shift:

Day shift (10am-5pm)

Night shift (4pm-10pm)

Experience:

Guest services: 1 year (Preferred)

Barista experience: 1 year (Preferred)

Shift availability:

Day Shift

Night Shift

Weekday Shift

Weekend Shift

Working period

1 year contract required

Work Location: In person