Water Mitigation Crew Chief

SERVPRO of Crofton/Odenton/Severn is hiring a Crew Chief! Benefits Competitive compensation Career progression Professional development And more! As the front-line representative of the SERVPRO® brand, the Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. Key Responsibilities Coordinate and perform production processes as scheduled and ensure quality control. Manage the customer and client experience and overall customer satisfaction tracked with online reviews. Communicate clear expectations to restoration technicians and supervise their activities. Document a detailed and accurate job file to support the services provided. Manage labor and consumable item usage on assigned projects. Communicate with restoration project manager and office staff on project progress and issues. Additional Responsibilities Communicate and follow all OSHA guidelines for job safety. Manage assets by protecting and using equipment and materials properly. Coach and train restoration technicians. Position Requirements Valid driver’s license. High school diploma/GED (preferred). At least 1 year of experience in cleaning, restoration, or construction. IICRC certification a plus, not required. Work a weekly rotation of after hours/weekend emergency service calls and monitoring. Skills / Physical Demands / Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance. Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e., crawl spaces, attics). Ability to repetitively push/pull/lift/carry objects. Ability to work with/around cleaning agents. Ability to successfully complete a background check subject to applicable law. #J-18808-Ljbffr SERVPRO of Crofton/Odenton/Severn