Customer Service Coordinator

Insight Global

Milwaukee, WI

JOB DESCRIPTION

- Manage a personal daily queue of 25–35 customer cases, ensuring timely and accurate resolution.

- Handle complex customer inquiries, including:

- Billing audits

- Interim billing adjustments

- Price matching

- Financial discrepancies

- Work across thousands of customer accounts with high attention to detail.

- Utilize 40+ internal programs and systems, including Salesforce and AS400 (primary system of record).

- Collaborate with team leads and managers within a structured team environment divided by invoice specialties

-Communicate with customers primarily via email, with some phone interaction (not a call‑center environment).

- Maintain accuracy and professionalism when handling sensitive financial information.

- Prioritize workload effectively in a fast‑paced, high‑volume environment.

REQUIRED SKILLS AND EXPERIENCE

- Background in finance, business, or a related field strongly preferred.

- Experience in customer service, particularly in a finance‑driven or billing‑focused environment.

- Strong problem‑solving abilities and comfort navigating complex issues.

- Ability to work under pressure with high expectations and tight deadlines.

- Excellent written communication skills; majority of customer interaction is email‑based.

- High level of comfort working with multiple systems and learning new tools quickly.

- Strong organizational skills and the ability to manage a consistent daily caseload.

Apply

Vacancy posted 9 hours ago

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