Appliance Service Technician

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance

Full-Time | Monday–Friday
Start and end your day from home (most territories)
Medical & Dental Benefits Included
Pay Based on Experience
 
If you’re working for a company where you’re judged more on sales, service contract quotas, or accessory add-ons than on your actual repair skills, you’re not alone. Many talented technicians feel stuck in systems that prioritize revenue over craftsmanship.
At Diamond Factory Service, the business is built differently — and technicians from competitors notice the difference immediately.

 
Why Technicians Leave Competitors for Diamond

• No sales pressure. No service contracts. No accessory quotas. Performance is based on diagnostic and repair skills.
• Realistic routing. Territories are designed around your home address to reduce windshield time.
• Support that actually helps. Access to parts, tech support, and leadership that understands the job.
• A stable, respected company. Over 30 years in business, specializing in Whirlpool brands as an authorized service provider.
• A culture built around technicians. Technicians are treated as skilled professionals, not numbers.

 
Job Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers
• Use a mobile device to document service calls and research technical information
• Deliver professional, timely, customer focused service
• Represent Diamond Factory Service with integrity and craftsmanship

 
Required Experience & Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Minimum 2 years of in-home appliance repair experience
• Strong customer service and communication skills
• Proficiency with computers and mobile devices
• Mechanical and electrical aptitude
• Ability to lift up to 100 lbs
• Must pass a pre-employment drug screen and background check

 
Benefits & Perks

• Company provided van, phone, gas card, and uniforms
• Paid vacation, personal time, and holidays
• Health insurance
• Optional 401(k) with employer contribution
• Bonus opportunities for exceeding performance goals
• Ongoing training and professional development
• Routes built around your home address
• Advancement opportunities: Lead Technician, Prescreener, Supervisor

 
Why Techs Stay
 
Technicians stay because they finally get to do what they were hired to do: fix appliances, take care of customers, and take pride in their work — without the sales pressure or chaotic routing they left behind.