Registration Scheduling Specialist

Title: Registration Scheduling Specialist Location: Laguna Hills, CA Department: Heart Clinic Status: Full-time Shift: Days (8hr shifts) Pay Range: $ 25.22/hr - $36.57/hr Position Summary This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion, and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement and patient safety activities. The Registration Scheduling Specialist supports the Breast Center and satellite Breast Center locations. This position represents the beginning of the revenue cycle for the medical center in aspects of demographic and financial data gathering and processing that will result in appropriate exam/procedure(s) and reimbursement of hospital services. The position is also responsible for scheduling and order entry, obtaining insurance information from the patient and communicating the need for an authorization if one is needed. Conducts interviews with patients representing the medical center’s admission and financial policies that adhere to JCAHO standards. Performs specialized clerical duties which require frequent independent judgment and thorough understanding of applicable procedures. Customer service, listening skills, and the ability to work in a fast-paced environment. Adherence to high quality standards and use of lean principles to continuously improve performance. Essential Functions and Responsibilities Adheres to department policy of using two identifiers. Consistently provides patients, families and visitors with information regarding examinations performed or scheduled within the Breast Center. Avoids HIPAA violations by accurately entering information into the system. Interviews, registers, and pre-registers patients timely and accurately. Maintains an appropriate level of expertise in Epic, OnBase, RTE and websites. Ensures all registration forms are signed and collected and appropriate notes are entered. Delivers excellent customer service using AIDET principles. Collects payments and posts patient financial responsibility. Participates in and supports department-specific performance improvement activities. Maintains accuracy at an acceptable level. Monitors and manages work queues. Ability to be at work and be on time. Ability to follow company policies, procedures, and directives. Ability to interact in a positive and constructive manner. Ability to prioritize and multitask. Ability to be at work and be on time. Experience 1 year of experience in hospital or outpatient/large medical group practice admitting setting or equivalent fast-paced customer service experience required. Experience and understanding of the hospital, outpatient, medical environment, and government agencies preferred. Knowledge of medical and insurance terminology preferred. Electronic medical records experience a plus. 40 WPM typing/keyboard skills preferred. Education Associate’s degree preferred or any combination of education and experience, which would provide an equivalent background. Business-related courses and experience a plus. #J-18808-Ljbffr MemorialCare