Incident Management Associate
Intercontinental Exchange (ICE)
Overview The Analyst, Client Services Operations is responsible for resolving client issues, supporting incident response activities, and delivering consistent, high‑quality operational support. This role focuses on execution, technical troubleshooting, and customer communication. Responsibilities Follow established incident management and escalation procedures Participate in incident response activities such as triage, diagnostics, and customer updates Resolve client service requests and incidents within defined SLAs Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations Document resolutions clearly within ticketing systems and contribute to knowledge base updates Communicate professionally with clients regarding issue status, next steps, and resolutions Collaborate with peers and technical teams to identify root causes of recurring issues Support quality assurance by validating fixes and workarounds Maintain accurate case documentation and operational records Continuously expand product knowledge and operational proficiency Knowledge and Experience 2+ years of experience in technical support or client operations Experience with Encompass is a plus Strong understanding of SaaS operations and client support workflows Working knowledge of incident response, ticketing systems, and escalation paths Proficiency with Windows desktop environments and basic networking concepts Strong troubleshooting, communication, and documentation skills Customer‑focused and execution‑oriented
#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #J-18808-Ljbffr Intercontinental Exchange (ICE)Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Incident Management Associate in Omaha, NE vacancy
$15 - $18.6 per hour
...Supports the District Loss Prevention Manager and Store Management by executing core responsibilities... ...any suspicious behavior or critical incidents to LP or store management Perform a... ...experience Benefits include: Associate discount; EAP; smoking cessation;...SuggestedHourly payTemporary workLocal areaHome officeTJX
Omaha, NE4 days ago- ...states.Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of... ...described here are representative of those that must be met by an associate to successfully perform the essential functions of this job....SuggestedWork at officeVisa sponsorshipWork visaShift work
Family Fare
Omaha, NE3 days ago - Move Money Solutions Associate As a Move Money Solutions Associate , you will promote client and Investment Advisor loyalty by providing... ...clients, and provide “best in class” service by: Effectively managing and evaluating risk when reviewing client account money...SuggestedWork experience placement
- ...pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management.What You Will Do:The Line Service Technician is an integral part of keeping Revv Aviation operating smoothly and efficiently by...SuggestedFull timeWork at office
- A dynamic sports business in Omaha seeks recent college graduates for a sales role focused on driving growth through relationships and new business opportunities. The ideal candidate has a minimum GPA of 3.6, a bachelor's degree, and a work ethic to commit to over 50 hours...Suggested
$81.66k - $134.74k
Overview Project/Relationship Management Sr. Associate - Partner Project Management team. This role blends relationship management and project management, working across marketing, technology, customer service, and operations to support partner initiatives. Responsibilities...Temporary workRemote work$81.66k - $134.74k
...into our organization’s success. Summary of the Job: The Vendor Manager for Banking Division will serve as the subject matter expert... ...knowledge of regulations and laws applicable to business unit and associated terminology Ability to self-drive to identify tools and...Full timeTemporary workFor contractorsTraineeshipWork experience placementInternshipWork at officeRemote work2 days per week3 days per week- ...enjoy fast-paced medicine, problem-solving, and helping pets when they need care most. As a Weekend Urgent Care Veterinarian, you'll manage same-day and urgent medical cases while working alongside an experienced support team in a collaborative, community-focused...Local areaFlexible hoursNight shiftWeekend work
Morgan Pet Clinic
Omaha, NE-97 - ...The purpose of the position is to provide an advanced level of management and engineering support for project development, project... ...for this position who do not possess a bachelor’s degree.) The associate project manager position requires four or more years of experience...Work experience placementLocal area
- Desort is seeking an Associate Veterinarian in Omaha, NE, to lead its veterinary team. This role involves providing medical and surgical care to companion animals and fostering client relationships. Ideal candidates will have a DVM/VMD and be licensed or eligible for licensure...Relocation package
$17 per hour
...and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our... ...deterrent to crime and positively influence the security incident rate as well as assist with inventory controls Safety Help...Local areaMonday to FridayShift workNight shiftAfternoon shiftEarly shiftScheels
Omaha, NE2 days ago- ...Analyst, Client Services Operations to provide high-quality operational support, resolve client issues, and ensure seamless incident management. The ideal candidate will have over 2 years of technical support experience and will demonstrate proficiency with SaaS operations...
$62.32k - $84.31k
Herzing University in Omaha is seeking an Associate Registrar to oversee teams in new student enrollment and Registrar services. This... ...a Bachelor's degree, with a Master's preferred, and involves management of registrar operations while ensuring compliance with academic...- CBRE in Papillion, Nebraska is seeking a Health, Safety and Environment Associate. This role involves developing procedures, monitoring incidents, and ensuring compliance with health and safety regulations. Applicants should have a High School Diploma or GED and 3-4 years...Night shift
$59k - $79k
...Reporting to the Procurement Manager, you will support procurement operations through research, analytics, and transaction processing. You will manage master data, run reports, and collaborate across business teams to improve processes and drive efficiencies. You will...Work experience placementInternshipWork at officeLocal areaFlexible hours3 days per weekConagra Brands
Omaha, NE3 days ago$21 per hour
A leading workforce solutions provider is seeking Fraud & Dispute Associates to manage chargebacks and support customer inquiries. In this full-time role, you will analyze dispute scenarios and investigate claims, providing high-quality assistance to clients. Ideal candidates...Hourly payFull time- ...As a CBRE Health, Safety and Environment Associate, you will assist with the development of... ...the monitoring of injury, illness, and incident-related performance. Assist with the development... ...complaints, and suspected violations to management with recommended solutions. Inform the...Work at officeShift work
- ...principal business segments—Institutional Securities, Wealth Management, and Asset Management. Wealth Management provides comprehensive... ...trust services. We are seeking a high potential candidate (“Associate Private Banker” or “APB”) to join our Sales Team in the Private...Work experience placement
- ...Description About the Position: Elevate Living is seeking a confident and strategic Asset Management Specialist to lead capital projects and support executive leadership in shaping the future of our portfolio. This is a high-impact role for a results-driven professional...Work at officeFlexible hoursShift work
ELEVATE PROPERTY MANAGEMENT, LLC
Omaha, NE4 days ago - ...Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance... ...Vinton - Omaha, Nebraska 68108 Position Summary : The Associate Engagement Coordinator is dedicated to driving the employment...Part timeWork at officeLocal areaVisa sponsorshipWork visa
SpartanNash Associates, LLC
Omaha, NEmore than 2 months ago - ...states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of... ...here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable...Part timeWork at officeVisa sponsorshipWork visaShift work
C&S Wholesale Grocers Inc
Omaha, NE10 hours ago - ...Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Follow and promote all...Local areaFlexible hours
O'Reilly Auto Enterprises, LLC
Omaha, NE1 day ago - ...Responsibilities Incumbent works under the direction of the Emergency Management Director or designee, providing administrative support... ...Perform administration of state and federal grants, maintaining associated records and documentation, preparing and submitting required...For contractorsWork experience placementWork at officeNight shiftWeekend workDay shiftAfternoon shift
Douglas-County,-Ne
Omaha, NE4 days ago - ...Moline Investment Management LLC is looking for a dedicated Leasing Professional in Omaha, Nebraska. In this role, you will interact with prospects, manage applications, and ensure resident satisfaction through effective communication and service. The ideal candidate...Flexible hoursAfternoon shift
Moline Investment Management LLC
Omaha, NE4 days ago - ...Exempt Elevate Your Career: Join Our Team as Leasing Specialist! Are you ready to elevate your leasing career with a leading property management company? Do you have a passion for connecting people with their perfect home? Join our dynamic and motivated team at Elevate...Temporary workFlexible hours
City of Lincoln
Omaha, NE3 days ago - ...Chalco Hills Animal Hospital is looking to welcome an Associate Veterinarian to our team! Located in the growing West Omaha and Gretna area, Chalco Hills Animal Hospital has proudly served the community since 2013. Our well-established small animal veterinary hospital...Part timeLocal areaRelocation package
Chalco Hills Animal Hospital
Omaha, NE-97 $65k
...Center, a growing West Omaha veterinary clinic, is seeking an Associate Veterinarian. Clients are friendly and interested in our small... ...professionalism with the staff and be willing to openly communicate with managment. Good client communication is a must. Candidates must have a...Full timeWork at officeLocal areaAll About Pets Veterinary Center
Omaha, NE11 days ago$45k
...Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Omaha, NE and surrounding areas. Imagine a... ...With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you'll always feel connectedeven while...Full timeTemporary workPart timeFlexible hoursWeekend work2 days per weekLap of Love Veterinary Hospice
Omaha, NE15 days ago$19.25 per hour
...track all set appointments accurately so that all future customer demonstration and price activity is done per company standards - Managing high volume of inbound and outbound calls while multitasking through various systems Qualifications: - Minimum 2 years of Sales...Full timeLive inRemote workWork from homeMonday to FridayShift workDay shiftAfternoon shift1 day per weekGrabJobs
Omaha, NE1 day ago$80k - $215k
...staying active What We Offer Uncapped earning potential in residential sales A clear, merit-based path to leadership and management A fast-paced, supportive team environment A career in the rapidly growing solar energy industry This is a commission...Full timeFor contractorsWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident Management Associate. Be the first to apply!
Related searches
- front desk associate Omaha, NE
- process associate Omaha, NE
- remote associate Omaha, NE
- publishing associate Omaha, NE
- community engagement associate Omaha, NE
- strategy associate Omaha, NE
- care management associate Omaha, NE
- selling associate Omaha, NE
- floor associate Omaha, NE
- associate veterinarian Omaha, NE