Patient Call Representative - Patient Access and Revenue Cycle Admin - Part Time - 6 Hour - Days

Job Description:The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.Education:High School Graduate or Equivalent PreferredExperience:1 year experience in a healthcare call center – preferredCertifications/Licensures:Epic - Proficiencies required for this position must be passed within 90 days of start dateSkills:Knowledge of organizational policies, procedures, systems and objectivesTrained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and ProceduresProficient in keyboard and typing skillsMaintains professional and personal integrityMust be able to maintain effective working relationships with a wide variety of individualsAbility to communicate effectively written and orallyAbility to possess visual capacity and hearing to monitor and use telephone equipmentEffective communication skills (good hearing, listening and speaking skills)Ability to deal diplomatically with all types of individuals under stressful situationsBasic knowledge of medical terminology, anatomy and physiologyAbility to work with the public in a professional courteous mannerEnjoys working with the publicKnowledge of JMH patient navigation programsShift: 1045-515Work Shift:06.0 - 10:30 - 17:00 No Waive (United States of America)Pay Range:$27.03 - $36.50HourlyOffer amounts are based on demonstrated/relevant experience and/or licensure.Pay will be adjusted to the local market if hired outside of the Bay Area.Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.Scheduled Weekly Hours:24 #J-18808-Ljbffr John Muir Health