Patient Services Supervisor

Male Patient Center Supervisor (Full-Time)

Male Patient Center Supervisor (Full-Time)

Location: Pittsfield, Massachusetts Pay: $20.00 per hour

About Averhealth

At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.

Position Summary

The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.

Key Responsibilities

• Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
• Lead, coach, schedule, and support testing center staff
• Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
• Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
• Ensure accurate documentation, quality control, and timely reporting
• Address patient concerns professionally and promote a recovery-focused environment

Schedule

• Full-time: Typically between 35-40 hours per week
• Must have flexibility for varying shifts due to random testing needs
• Primary hours: MondayFriday, 9am4pm
• Schedules are provided approximately one week/one month in advance

What We Offer Full-Time Employees

• Medical, Dental, and Vision insurance
• Short- and Long-Term Disability
• Life insurance with employer contribution
• 401(k) with employer match
• Annual uniform reimbursement (scrubs)
• Instant access to earned wages no waiting for payday
• Referral bonuses
• Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
• 3 weeks of paid time off in your first year
• Supportive team culture and career growth opportunities many of our leaders started in this role

Qualifications

• High school diploma or GED; additional education preferred
• Supervisory or team-lead experience (required)
• Strong communication, organization, and problem-solving abilities
• Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
• Comfortable working with biological specimens and standing for extended periods
• Must have reliable transportation and valid driver's license

Equal Opportunity Employer

Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.