Sales Floor Assistant

As the Sales Floor Assistant , you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs. Primary Responsibilities Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed. Door to Floor / Restock / RFID & Inventory – Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities. SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell‑through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance. Omnichannel (SVG 2-3 only) – Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed. General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes. Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity and attendance. Core Competencies & Accomplishments Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others. Ownership – Provide great customer service; cooperate and build positive and respectful relationships; take accountability for your actions and outcomes. Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency. What You Get For eligible associates, a competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays (subject to eligibility), and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Paid holidays are available to eligible associates, and all store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details on paid vacation days and other benefits, visit Pay Range USD $13.50/hr – $16.88/hr. #J-18808-Ljbffr JCPenney