Public Health Office Assistant

Public Health Office Assistant

Location: Carthage, TN – Onsite Duration: 12 Months W2 Schedule: Located at Smith County Health Department Tuesday, Thursday and Friday; Jackon County Health Department Monday and Wednesday Position is full-time, M-F 7:30-4:30 PM Monday to Thursday, 7:30-1:00 Fridays.

Our client is seeking a Public Health Office Assistant to provide clerical and administrative support within a dental public health clinic. The ideal candidate will be customer-focused, self-motivated, team-oriented, and willing to travel throughout the region as needed.

Key Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update patient demographic information for registration.
• Review documentation to determine eligibility for federal and state programs.
• Enter and maintain information in health department management information systems.
• Work with multiple computer software systems to input and retrieve information.
• Process and balance the cash drawer.
• Inform clients of their rights and responsibilities related to program participation.
• Obtain prior authorization before releasing medical information, as required.
• Assist with insurance prior authorization by gathering and submitting required documentation.
• Compile appropriate forms for requested services to support efficient clinic operations.
• Scan and index records into electronic dental records.
• Maintain a positive, constructive, and cooperative work environment.

Minimum Qualifications

• High School Diploma or equivalent.
• Two years of full-time customer service and/or clerical/office experience, or equivalent combination of education and experience.
• Current driver's license.
• Successful completion of a Tennessee Bureau of Investigation background check.

Preferred Qualifications

• Active Tennessee RDA license.
• Dental front-office experience.
• Knowledge of dental terminology.
• Experience with dental scheduling and insurance coding.
• Ability to assist chairside during emergencies or staffing shortages.
• Strong customer service, communication, organizational, and computer skills.