Service Desk Analyst
$70k - $75kFranklin Fitch
This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $75,000.00/yr Service Desk Analyst (Level 2) | Atlanta, GA | $65,000 - $75,000 Do you thrive on solving complex IT challenges and delivering exceptional customer support? Are you motivated by working across diverse technologies in a fast‑paced managed services environment? If you’re looking for a role where your technical expertise, problem‑solving skills, and customer‑first approach make a direct impact, this could be the next step in your career. A growing technology services provider is seeking a Level 2 Service Desk Analyst to join their Atlanta‑based team. In this role, you’ll be the face of IT support for end users, resolving a wide range of issues, collaborating with engineers, and helping shape the knowledge base that drives service excellence. Key Responsibilities Manage ~50 active tickets per day and close ~90 tickets per week across Level 1–3 issues. Deliver empathetic, clear, and professional support via phone, email, and ticketing system (Autotask). Troubleshoot Microsoft 365 issues (including mail flow, Teams Voice, and admin tasks), Windows 10/11, printers, and networking problems. Support user onboarding and offboarding, including account management and access provisioning. Resolve more advanced technical challenges such as registry edits, PowerShell scripts, and RDP connectivity. Assist with hardware/software troubleshooting, MacOS support, and multi‑user applications like QuickBooks. Create and maintain accurate knowledge base articles to strengthen team‑wide knowledge sharing. Partner with engineers to tackle complex technical cases and continuously grow expertise. Pursue certifications and professional development milestones. Participate in the after‑hours on‑call rotation (currently once every 6 weeks). Key Skills & Qualifications Required Experience in a Managed Service Provider (MSP) environment. 2+ years of IT service desk experience and phone‑based customer service. Experience with Microsoft 365 administration, Windows 10/11, and Microsoft Office Suite. General networking knowledge (switches, firewalls, DNS/DHCP). Strong multitasking skills with a KPI‑driven mindset. Excellent written and verbal communication, with a patient and empathetic approach to customer support. Preferred Bachelor’s degree in IT or related field. Microsoft certifications (MS-102 or related prerequisites). Familiarity with IT Glue, Datto RMM, and Meraki. MacOS support and QuickBooks troubleshooting experience. CompTIA A+ certification. Google Workspace Remote Desktop Services Networking (Meraki, switches, firewalls) Why Join? Immediate impact supporting diverse customers in a high‑profile role. Collaborative, tight‑knit team with mentorship from experienced engineers. Fast‑paced environment that accelerates learning and career growth. Opportunity to earn certifications, broaden technical expertise, and contribute to team‑wide knowledge. We’re actively scheduling interviews for this position. Apply today to take your next step in IT support! #J-18808-Ljbffr Franklin Fitch
- ...Hello, Hope you are doing well, Job: Service Desk Analyst Job ID: 55763 Location :130 Trinity Ave SW Atlanta, Georgia 30303-0000 Client : APS - IT Service Desk Analyst Purpose: The Atlanta Public School System is seeking...SuggestedContract workWork experience placementRemote work
- ...Job Overview We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. We are also looking for at least one year of experience in a Manage Service Provider (MSP). This Level...SuggestedWork at officeRemote work
$18 per hour
...Service Desk Analyst Req number: R8049 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence...SuggestedHourly payFull timeApprenticeshipWork at officeLocal areaRemote workWorldwide- ...leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description The Service Desk Analyst II provides front‑line IT support to faculty, staff, and students, independently resolving moderately complex technical...SuggestedRemote workWork from home
- Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users. This role is responsible...SuggestedRemote work
- About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on... ...About the Opportunity DMI, LLC is seeking a Mid-level Service Desk Analyst, Technician to join us. Duties and Responsibilities: Serve as...Immediate startRemote work
$25.33 - $38.05 per hour
...Description Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and...Hourly payFull timeTemporary workFor contractorsWork experience placementWork at officeRemote workFlexible hours$25.33 - $38.05 per hour
...Kilpatrick Townsend & Stockton LLP is seeking a Service Desk Analyst in Atlanta, working remotely to provide first-level support for technology problems. This position involves tracking support calls and maintaining knowledge of core applications. Candidates should have...Hourly payFull timeWork at officeRemote work- ...Service Desk Support Analyst Job Category: Administrative Support Staff Requisition Number: SERVI001215 Posted: June 8, 2026 Full-Time Atlanta, GA 30363, USA Description The Service Desk Analyst is responsible for providing technical support to attorneys...Full timeWork at officeRemote workMonday to Friday
- ...AGG, an Am Law 200 firm with more than 200 attorneys with offices in Atlanta and Washington, D.C., is seeking a Service Desk Analyst, responsible for providing technical support to attorneys and business staff across the firm’s current and future office locations. This...Work at officeRemote work
- Emory University in Atlanta is looking for a Service Desk Analyst II to provide front-line IT support to faculty, staff, and students. The role involves resolving technical issues, ensuring customer satisfaction, and maintaining effective communication. Candidates should...Remote work
- A technology services firm is looking for an Analyst for their Enterprise Service Desk in Atlanta. This role involves serving as the first point of contact for IT support, troubleshooting desktop and hardware issues, and maintaining documentation of interactions. Applicants...
$41.6k
A global IT services provider is seeking an entry-level Service Desk Support Analyst to deliver first-level technical support for enterprise IT environments. The role involves troubleshooting issues with Windows, Microsoft 365, and cloud access, while following ITIL best...Relocation- Dormont Manufacturing Co is looking for a Service Desk Analyst Level 2 to provide technical support for internal employees. This role requires expertise in Microsoft 365 and experience in IT support, with responsibilities including troubleshooting hardware and software...
- Jr. Service Desk Analyst, Technician Job ID: 2026-28791 Category: Helpdesk Location: US-GA-Atlanta About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities Assist CDC personnel with Level 1 IT support...Remote work
- Arnall Golden Gregory LLP, an Am Law 200 firm, is looking for a Service Desk Analyst in Atlanta. This role involves providing technical support to attorneys and staff, managing hardware and software issues, and ensuring high-quality service delivery. The ideal candidate...
- Digital Management Llc is looking for a Junior Service Desk Analyst in Atlanta, Georgia. The successful candidate will assist CDC personnel with Level 1 IT support requests and conduct troubleshooting of IT issues. Candidates must have a High School Diploma and at least...
$25.33 - $38.05 per hour
Kilpatrick Townsend & Stockton LLP, a large international law firm in Atlanta, seeks a Service Desk Analyst for their IT Department. This full-time position involves providing 24/7 support for technology issues, requires a 2-year degree in a computer-related field and...Remote jobHourly payFull timeAfternoon shift- A growing technology services provider in Atlanta is seeking a skilled Service Desk Analyst (Level 2). This role involves managing IT support for end users, troubleshooting diverse technical problems, and collaborating with engineers to enhance service delivery. Ideal...
- About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on... ...About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: Assist...Remote work
- Digital Management Llc, located in Atlanta, Georgia, is seeking a Mid-level Service Desk Analyst, Technician. In this role, you will serve as the initial point of contact for IT support, provide professional service, and document incidents using ServiceNow. Qualified candidates...
- A leading managed services provider located in Atlanta, GA is seeking a highly capable Service Desk Analyst II. This role requires the candidate to assist customers with various desktop support issues, maintain a high volume of ticket closures, and demonstrate excellent...
- Benefits: Flexible schedule Opportunity for advancement Training & development Service Desk Analyst DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point...Remote workFlexible hoursShift workWeekend workWeekday work
- DMI (Digital Management, Inc.) is seeking a Mid-level Service Desk Analyst in Atlanta, Georgia. The candidate will serve as the first point of contact for IT support via various channels such as ServiceNow, phone, email, and chat. Responsibilities include troubleshooting...
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling incidents, requests, and changes using ITIL best practices, managing tickets in ServiceNow...Hourly payTemporary workWork at officeRemote workRelocation- 日本アバカス株式会社 is seeking an Analyst for their Enterprise Service Desk to provide outstanding support for IT-related inquiries, assisting clients with troubleshooting, installation, and configuration of systems and software. This role demands strong communication skills and...
- ...Reporting Power BI: Strong skills in building dashboards, KPIs, automated reports, filtering, slicers, drill-through, and using service accounts/gateways. TIC (Toad Intelligence Central): Experience building scheduled and parameterized reports. Excel / Advanced...
- National Christian Foundation is seeking an IT Support professional to maintain digital infrastructure and provide technical assistance. This remote role involves managing support tickets, delivering user support, and creating knowledge resources. Candidates must have a...Remote job
- IT Technical Support Specialist *Candidate MUST be local to Milledgeville 31062 area* This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of...Local areaImmediate start
- A technology solutions provider in Georgia is seeking an IT Help Desk Technician I to provide first-level technical support. The role involves troubleshooting common hardware, software, and access issues while supporting the IT operations to keep the business running....Remote job
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