Program Operations Manager

Responsibilities Own the systems that support all three — our CRM (HubSpot), our event platform operations, and the automations and communications that connect them. Set and enforce data governance standards across Programs and Partnerships, in partnership with the Director of Operations and VP of Programs. Own HubSpot end-to‑end as our system of record — architecture, data model, and day‑to‑day administration. Own the partnerships pipeline infrastructure: deal stages, properties, reporting, and the automations that move partners from prospect to active engagement. Design workflows that support onboarding, engagement, and retention across all three audiences. Build and optimize automated communication journeys in HubSpot — lifecycle emails, triggered workflows, and drip sequences. Manage community service inboxes across all programs — defining escalation logic, maintaining the AI flows that handle routine requests, and responding when those flows can’t. Own the reimbursement process for our volunteer leaders, improving the workflow as the program scales. Requirements 4‑6 years in operations, revenue operations, or systems‑focused program roles, with clear ownership of CRM infrastructure in at least one prior role. HubSpot admin‑level expertise (or comparable CRM experience with willingness to go deep on HubSpot): workflow automation, pipeline configuration, custom properties, segmentation, and reporting built from scratch. Proven ownership of data integrity end‑to‑end — clean records, reliable reporting, and the judgment to push back when requests would compromise either. Strong project management instincts — able to hold multiple workstreams at once, set clear milestones, and drive toward completion without heavy oversight. Hands‑on experience with automation tools (Zapier, Make, or similar) and working fluency with LLMs for practical workflow applications. A systems thinker who designs infrastructure rather than workarounds, and who can explain technical decisions to non‑technical stakeholders. Clear, warm communicator — comfortable writing a process doc, explaining a data model to a program lead, and saying “no, here’s why” when a request would break the system. Deep commitment to gender equity and Lean In’s mission. #J-18808-Ljbffr