Scrum Delivery Lead

Role : Scrum Delivery Lead

Location : Needham, MA (USA) 3 Days work from office

Duration : 6+ Months

summary

Delivery lead for the Commerce and Storefront estate: 14 live DTC storefronts on Salesforce

Commerce Cloud (SFRA), with 5 additional markets launching. You will run three scrum

teams (one FTE-led, two offshore staff-augmentation) on a two-week sprint cadence, owning

throughput, quality gates, and predictable delivery across a multi-storefront footprint.

Key responsibilities

Run the ceremonies across all three squads: sprint planning, daily stand-ups, reviews,

retrospectives, and backlog refinement, keeping cadence consistent despite mixed FTE and

offshore composition.

Own sprint commitment and delivery predictability: velocity tracking, burndown, capacity

planning, and clear escalation when scope or capacity slips.

Coordinate the QA lifecycle across squads: QA, SIT, UAT, and regression, ensuring quality

gates are met before release into each storefront.

Manage the release train across 14 live storefronts plus 5 launching markets, sequencing

dependencies and change windows under SOX / ITGC controls.

Act as the delivery interface to product, stakeholders, and vendor partners; keep Jira hygiene

high and status transparent.

Manage offshore vendor delivery quality, onboarding, and utilization against SLA.

Support production incident triage and post-release defect management, feeding escaped-

defect patterns back into planning.

Drive continuous improvement in flow, estimation accuracy, and automation adoption across

the squads.

Required experience

10+ years delivery / scrum lead experience running multiple concurrent agile teams, including

distributed / offshore teams.

Proven delivery in e-commerce or DTC, ideally on Salesforce Commerce Cloud

(SFRA/SFCC) or a comparable enterprise commerce platform.

Strong command of Jira and agile metrics; demonstrable track record improving

predictability and throughput.

Experience coordinating QA, SIT, and UAT cycles as part of a release process.

Experience managing vendor / staff-aug delivery relationships.

Comfortable operating in a controlled environment (SOX / ITGC or equivalent audit regime).

Scrum certification (CSM / PSM) or SAFe. MUST

CRM or Salesforce Development background is MUST

Nice to have

Multi-market / multi-storefront launch experience.

Exposure to agentic or AI-assisted delivery tooling.