Service Advisor

Oakland Harley-Davidson Job OpportunityOakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high performing store that offers its employees training, career progression, and great benefits. If you're interested in learning more, we'd love to meet you!Daily ResponsibilitiesOversee service orders and flow of Drive LaneEnsure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersAnswer technical questions about motorcycle problems, warranties, services, and repairsMaintain Customer Experience scores at or above company standardsAssist in diagnosing motorcycle problems; order parts and tools as necessaryReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsRequirementsAbility to show up on time and work posted scheduleOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersConsistent record of service and sales successStrong record of positive customer satisfactionTeam orientedWhy Work for Oakland Harley-Davidson?Health benefits available for full-time employeesPaid time off for full-time employees401k PlanEmployee Purchase programBonus opportunitiesExtensive training programsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.