Annuities Operations Remediation Specialist

Operations Remediation Specialist We are actively seeking a talented Operations Remediation Specialist to join our Ops Remediation Team in Newport Beach, CA or Omaha, NE. This role is hybrid, allowing employees to work both in and out of the office. How you’ll help move us forward Monitors the Production Issue inquiry email box, providing timely responses in line with department turnaround times. Manages tasks according to departmental workflow requirements, adapting promptly to shifting priorities. Follows the established intake process and documents as required for IT and other external business partners. Analyzes reported production issues and leverages appropriate data and resources to identify the root cause of gaps between system/process and policy/contract requirements; partners with Senior Analysts to assess system behavior as needed. Identifies impacts requiring external guidance and summarizes research and analysis into concise overviews to facilitate key decisions. Partners with Ops Risk & Controls, IT, OGC, and Finance to align solutions and decisions as appropriate. Independently leads remediation efforts for small‑to‑medium‑size production issues. Communicates and collaborates effectively with Operations teams to ensure alignment and awareness of actions being taken, including time frames. Collaborates with impacted Operations teams to ensure successful implementation of remediation fixes. Works efficiently, meeting expectations for deadlines, thoroughness, and accuracy. Leads positive and professional interactions with internal and external business partners. Assists Senior Analysts on larger‑scale remediations, demonstrating understanding of the action taken and the rationale behind steps. The experience you bring 3‑5 years CMD Operations experience, demonstrating broad Annuities and/or Life Insurance business, workflow, procedural, and system knowledge from an Operations perspective. Strong research and analysis, critical thinking skills, attention to detail, and the ability to work independently and meet deadlines in a fast‑paced environment. Ability to balance accuracy, speed, and work quality. Capability to quickly understand and implement new procedures. Effective verbal and written communication skills. Ability to work collaboratively with individuals at all levels. Demonstrated desire to deliver a stellar service experience to both internal and external customers. Ability to work independently under minimal supervision. 4‑year degree or equivalent combination of work and experience. What makes you stand out Operational production issue handling or awareness. Clear and concise written and verbal communication. Natural curiosity and a growth mindset. Position level and compensation Position Level & Compensation: This role may be filled at either the Associate or Specialist level based on qualifications and experience. Operations Remediation Associate: Omaha: $29‑$35/hr.; Newport Beach: $33‑$41/hr. Operations Remediation Specialist: Omaha: $31‑$38/hr.; Newport Beach: $36‑$45/hr. Benefits (Start Day 1) Prioritization of your health and well‑being, including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or eligible dependents. Generous paid time off options, including Paid Time Off, Holiday Schedules, and Financial Planning Time Off. Paid Parental Leave as well as an Adoption Assistance Program. Competitive 401(k) savings plan with company match and an additional contribution regardless of participation. Legal / EEO Statement Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. #J-18808-Ljbffr Pacific Life