Seasonal Customer Service Lead - Escalations & Training
H&R Block
H&R Block is seeking a Seasonal Customer Service Lead to support daily operations, supervise agents, and resolve escalations with professionalism. You will train staff, assist hiring managers in interviews, manage queues, and ensure accurate documentation of client interactions. The role emphasizes quality monitoring, cross-functional collaboration, and ongoing feedback to improve service delivery for clients across multiple channels. #J-18808-Ljbffr H&R Block
Vacancy posted 5 days ago
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