Call Center Representative

Are you known for your patience, empathy, and ability to make a customer’s day? We are seeking a reliable and personable Customer Service Professional to join our team in the heart of the King of Prussia area.

If you thrive in a fast-paced environment and love solving problems with a smile, we want to meet you!

The Details

• Pay: $20.00 per hour

• Schedule: Monday – Friday, 9:00 AM – 5:30 PM, Some Saturdays

• Location: King of Prussia, PA (On-site)

• Role Type: Full-Time

What You’ll Bring to the Table

• Experience: Previous background in Customer Service is required. Retail experience is a significant plus!

• Soft Skills: High levels of patience, empathy, and communication skills.

• Reliability: We need someone our team and our customers can count on every day.

• Interpersonal Flair: You’ll be the "face" of our service, so a positive attitude is a must.

Why Apply?

• Consistency: Stable, daytime business hours—no late nights or erratic shifts.

• Prime Location: Conveniently located near the King of Prussia Mall with plenty of dining and shopping options nearby.

• Direct Impact: This role is critical to our client's success, and you will have the opportunity to interview directly with the team you'll be supporting.

salary: $18 - $20 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School

Responsibilities

• Provide exceptional, solution-oriented, Sunshine Service customer experience to consumers who call
• Live Chat or communication that flows into Salesforce during the hours of operation.  Maintain strict service level standards as defined.
• Hours of operation are currently Mon- Fri 9a-5:30p and rotating Saturday 9AM-2PM
• Place online and/or telephone orders
• Service and process e-commerce exchanges
• Process manual returns and exchanges resulting from Retail purchases
• Locate items and complete the sale for Consumers
• Work with Customer Service Supervisor to develop necessary process improvements for better efficiencies and Customer Service experience. 
• Use good judgment in handling questionable service requests.
• Communicate effectively with the Corporate Retail stores with regards to delighting our customer and reiterating policies

Skills

• Follow-up
• Telephone Etiquette
• Basic Software Skills
• Typing Skills
• Customer Relations
• Client Service

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.