F&B Server

F&B Server

Responsible for the efficient and correct service of food and/or beverage to patrons according to the casino procedures and applicable state laws. Guests must feel welcome, comfortable and well attended to at all times.

• Escorts customers to their tables.
• Assists customers with seating arrangements.
• Assists host or hostess by answering phones to take to-go orders, and by greeting, seating, and thanking guests.
• Presents menus to patrons and answer questions about menu items, making recommendations upon request.
• Takes orders from patrons for food or beverages.
• Writes patrons' food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff.
• Prepares hot or cold beverages.
• Checks patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Informs customers of daily specials.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Serves food or beverages to patrons, and prepares or serves specialty dishes at tables as required.
• Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Processes customer bills or payments.
• Collects payments from customers.
• Communicates with customers to resolve complaints or ensure satisfaction.
• Performs food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Prepares tables for meals, including setting up items such as linens, silverware, and glassware.
• Rolls silverware, sets up food stations or sets up dining areas to prepare for the next shift or for large parties.
• Stocks service areas with supplies such as coffee, food, tableware, and linens.
• Fills salt, pepper, sugar, cream, condiment, and napkin containers.
• Cleans tables or counters after patrons have finished dining.
• Cleans food preparation areas, facilities, or equipment.
• Performs cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, and taking out trash.
• Performs other duties as assigned.

Education and Experience:

• High School Diploma/GED or equivalent strongly preferred.
• Previous server experience preferred.
• Valid HIS Food Handler's Certificate required.
• Current ABLE Commission Liquor License required.

Knowledge, Skills and Abilities:

• Excellent communication skills both written and verbal.
• Must be able to responsibly handle cash transactions.
• Must be able to consolidate and coordinate needs for all tables within their section.
• Must be able to work in a team environment.
• Excellent customer service skills.
• Understand and comply with all Company and departmental rules and regulations, policies and procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Working Conditions and Physical Environment:

• Able to stand for extended periods of time.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as extreme temperatures, fumes, smoke, and/or loud noises.
• Physical work is a primary part (more than 70%) of job.