Office Operations Manager

Corporate Administration Manager

Location: Mechanicsburg, PA (Onsite) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Job Summary

As the Corporate Administration Manager at West Shore Home, you will oversee executive and office administration, vendor and purchasing activities, employee access and badging, corporate event support, and other administrative services. In partnership with Human Resources, this role also coordinates HR communications, manages the HR calendar of events and key deliverables, tracks and maintains employee and organizational data, supports reporting and special projects, and helps ensure HR initiatives are executed accurately and on time.

Key Role Accountabilities

• Manage and administer the company's print/uniform platform including uniforms and the employee store as well as keeping the store website up to date and relevant.
• Manage badging and access for all employees.
• Manage and oversee relationships with Office Depot, Amazon, FedEx, DoorDash and Nestle.
• Provide direct leadership, work direction, coaching, development, and performance management for corporate administrative professionals and the corporate barista; ensure appropriate coverage and consistent service standards across the team.
• Establish priorities and workflows for the Corporate Administration team, balancing planned responsibilities with time-sensitive requests and changing business needs.

Minimum Requirements

• Minimum of 5 years' experience in Executive Administration or related field.
• Bachelor's degree preferred.
• Associate's degree required.

Skills, Knowledge, and Abilities

• Driven, motivated, self-starter who does not need daily direction or coaching.
• Demonstrated success working in a team environment on multiple projects with changing priorities with the ability to work both on a team (as member and/or leader) and independently to deliver results.
• Demonstrated ability to work with urgency, think quickly, and make sound decisions in a fast-paced environment with changing priorities.
• Exceptional attention to detail, organization, and follow-through, with the ability to maintain accuracy while managing a high volume of work.
• Strong judgment and discretion with demonstrated ability to handle confidential employee, executive, and business information appropriately.
• Strong written and verbal communication skills, including the ability to proofread, organize information, and tailor communications for different audiences.
• Strong proficiency with Microsoft Office applications, particularly Outlook, Excel, PowerPoint, and Word; experience maintaining trackers, calendars, reports, and shared documentation.
• Ability to organize and analyze employee or operational data, identify discrepancies, and maintain accurate records and reporting.
• Demonstrated ability to prioritize competing requests, appropriately delegate work, and ensure deadlines and service expectations are met.
• Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

Culture and Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home ® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.