HVAC RESIDENTIAL SERVICE TECHNICIAN A

Job Title

Job Description

Requirements

• Technical school certification or equivalent experience
• Proven success at the diagnosis and repair of complex problems on HVAC residential systems without daily supervision
• Complete understanding of refrigerant cycle
• Proficient at reading and understanding residential schematics
• Able to be on the "on call" schedule including evenings, weekends, and holidays
• Proven success at educating customers on products and services offered by the company including replacement systems and maintenance agreements
• Able to read, write, and speak English
• Demonstrated ability to complete paperwork properly and according to procedure
• Valid driver's license
• Able to lift, pull, and/or push 75 pounds
• Able to climb ladders and work off scaffolding
• Able to sit, stand, bend, stoop, kneel, and reach for extended periods of time
• Furnish own hand tools
• Committed to the values of initiative, responsibility, caring relationships, integrity and innovation
• Able to complete a pre-employment physical test

Responsibilities

• Diagnose and repair residential oil and gas heating equipment, air conditioning units, and heat pump units
• Complete residential preventative maintenance on heating and cooling equipment
• Train other technicians
• Provide all customers with consistent, quality service in accordance with company procedure
• Positively promote the company's products and services, developing equipment leads and selling service contracts
• Assist other team members to achieve maximum success, safety, and efficiency
• Maintain required truck inventory as audited
• Maintain a neat appearance in proper, clean uniform at all times
• Perform regular vehicle maintenance checks and maintain a clean vehicle at all times
• Perform all duties in a safe manner ensuring incident-free operations
• Able to operate Astea handheld device
• Report any incident or accident as soon as possible to the Residential Service Operations Manager/Home Services Project Manager

Team Member Benefits

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Up to 20 days of PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• $700 Tool Reimbursement
• The stability of a long-standing, values driven company that invests in your growth