Customer Experience Lead

Salary Range: $20.31 - $25.39* Role Overview Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead supports execution of front‑of‑house priorities within the 4 walls, maintaining selling floor service and merchandising standards to drive sales and customer experience. Key Responsibilities Ensure cashiering team is in the right place at the right time and operates with a sense of urgency in managing the customer line. Ensure line leader greets and directs customers to the appropriate register and calls for additional associate/manager back‑up as needed. Follow all directives and corporate guidelines, ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets fast‑to‑floor expectations. Teach, coach, and train associates to follow fast‑to‑floor return processes to keep merchandise available for sale. Drive loyalty enrollments, SaksFirst acquisition, and Connected Service behaviors to ensure a seamless customer experience. Act as Connected Service Coach when the Assistant Store Director is absent, reinforcing Connected Service behaviors during peak traffic periods. Leverage and train walkie‑talkie expectations for flex coverage to support customer needs. Assist in resolving customer concerns or call appropriate management for on‑spot resolution. Qualifications High School Diploma or equivalent required; 4‑year degree or relevant work experience preferred. 1+ year supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results. Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks. Ability to train and coach associates on selling behaviors to ensure high performance. Flexibility to work evenings, weekends, and public holidays. Energetic sales professional who can adapt to changes and consistently deliver exceptional results with little to no guidance. Out‑of‑the‑box thinker, confident, and professional communicator. Benefits Comprehensive benefits package for eligible full‑time employees: Medical, vision, and dental insurance. 401(k) retirement plan. Basic life insurance, supplemental life insurance, and disability insurance. Additional voluntary benefits such as critical illness, hospital, and accident insurance. Employee discount. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors. EEO Statement Saks Global is an Equal Employment Opportunity Employer and is committed to providing reasonable accommodations to applicants with disabilities. Please contact a recruiter to request special assistance or an accommodation. #J-18808-Ljbffr