Field Service Technician

Service Technician

The Service Technician is responsible for installing, commissioning, maintaining, and troubleshooting Nitrogen Generation Systems at customer sites. The role requires strong technical knowledge of high-pressure gas systems, pneumatics, and air compressors. The technician must ensure high-quality service delivery, adhere to preventive maintenance schedules, and manage parts inventory efficiently. This position involves extensive travel within the U.S. and occasional international travel, with a focus on safety, quality, and customer satisfaction.

Key Responsibilities:

• Install, repair, commission, and troubleshoot Nitrogen Generation Systems and related machinery.
• Conduct routine preventive maintenance and testing, recording quality checks per established procedures.
• Diagnose and repair mechanical and electrical issues, including working with control systems, I/O modules, servo amplifiers, and electrical components.
• Provide basic operational and safety guidance to customers regarding nitrogen systems.
• Complete detailed service reports for each job performed.
• Manage parts inventory and ensure proper documentation of all service activities.
• Work at customer locations.
• Support continuous improvement initiatives by adhering to high standards of quality and safety.

To succeed, you will need:

• 1-3 years of hands-on experience field service of large machinery, machine tool installation, repair or preventative maintenance.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read and interpret technical manuals, schematics, and CAD drawings.
• Excellent communication, customer service, and interpersonal skills.
• Valid driver's license with a clean driving record.
• Willingness and ability to travel domestically from Monday through Friday, including overnight stays within the U.S., with occasional international travel when required.
• Ability to work independently and manage multiple service calls efficiently.
• Capable of lifting and carrying parts or equipment weighing up to 70 pounds.
• Frequent standing, walking, bending, kneeling, and climbing ladders.
• Able to perform tasks in confined spaces and in various environmental conditions (indoor/outdoor, varying temperatures, exposure to dust/noise).
• Extended periods of physical activity during installation, maintenance, and troubleshooting.
• Must wear PPE (gloves, safety glasses, ear protection, harnesses) as required.
• Ability to work safely in potentially hazardous environments, including electrical hazards and moving machinery.

Work Environment & Conditions:

• Field-based role requiring extensive travel and on-site customer interaction.
• Exposure to loud noises, bright laser lights, and physical hazards.
• Work hours may vary, including evenings and weekends, depending on service needs.

Additional Notes:

This position plays a critical role in customer satisfaction and operational excellence. The ideal candidate will be proactive, safety-conscious, and adaptable to diverse working conditions and technical challenges.

This position requires a person who is comfortable working independently in diverse environments, often at heights or confined spaces, and who can handle physical demands associated with on-site service work. The ability to maintain professionalism, safety, and technical excellence in all situations is essential for success in this role.

Work Environment:

• Field-based role requiring travel and on-site customer support.
• Exposure to loud noises, bright laser lights, and potential safety hazards.
• Work may involve irregular hours, including evenings and weekends, depending on customer needs.

In return, we offer:

• Flexible benefits plan including medical, dental, and vision.
• Generous 401 (k) retirement plan match in addition to an automatic contribution.
• Competitive paid time off and sick time.
• Life & Disability insurance.
• Paid training.
• Excellent paternal, adoption, and maternal leave.
• Equipped with a company vehicle, laptop, cell phone and uniform.
• $32hr - $40hr. Salary based on knowledge, skills, and experience, $66,560- $83,200 annually. Salary has been geographically adjusted based on cost-of-living factors. This position is overtime eligible and overtime begins after completing 8 work hours in a day.

Job location:

Remote position This role is remote full time traveling the country.

#HOY

Contact information:

Talent Acquisition Team: Tachelle Peeples