Client Support Representative I
$22 per hourPOS360 Inc.
Client Support Representative
We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.
As a Client Support Representative, you will be the first point of contact for our merchant clients, providing timely, knowledgeable assistance across phone, email, and SMS channels. You will develop deep familiarity with the POS360 ecosystem and play a critical role in ensuring our clients experience seamless, uninterrupted operations. This role is ideal for a tech-savvy, client-focused professional who thrives in a fast-paced environment and takes pride in delivering exceptional service.
What You'll Own & Drive
POS Ecosystem Knowledge & Technical Proficiency
- Develop and maintain comprehensive working knowledge of POS360 software, hardware, and all attached peripherals.
- Support the assembly, configuration, and deployment of terminals and processing equipment; assist with inventory management.
- Learn and apply a variety of internal software applications as required by the role.
Frontline Client Support
- Serve as the primary point of contact for inbound client inquiries via telephone, email, and SMS.
- Accurately triage and route calls and support requests to the appropriate team members or departments.
- Utilize Zoom Contact Center and its full suite of features to manage and document client interactions.
- Conduct remote product training sessions with merchants using screen-share technology, ensuring clients are confident and capable users of their POS systems.
Merchant Account Maintenance & Coordination
- Collaborate with internal departments, external agents, and vendors to ensure accurate account setup and appropriate pricing structures for each merchant.
- Proactively monitor and maintain the health of merchant POS systems, escalating issues as needed to minimize client downtime.
Qualifications
Required
- Minimum 6 months of experience in a client-facing or customer service role
- Demonstrated ability to troubleshoot both hardware and software issues in a live production environment.
- Strong written and verbal communication skills, with the ability to translate technical concepts clearly and professionally for non-technical audiences.
Preferred
- Associate's degree in Computer Science, Marketing, Communications, or related field.
- Prior experience supporting POS systems in retail, restaurant, or hospitality environments.
- Exposure with payment processing workflows or PCI-compliant environments.
- Bilingual proficiency in English/Spanish or English/Arabic is a significant plus.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Flexible working hours
- Free on-site gym access
Position is full-time from our Westlake Village, CA office. Compensation: $22.00 hour
POS360, Inc, Is A Drug Free Workplace Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.
POS360, Inc. Is An Equal Opportunity Employer Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
POS360 Inc.$20.87 - $28 per hour
...Thursdays. Hours: 3:30–6:30 or 4–7 pm. Responsibilities Provide 1:1 and group ABA services to children in client homes or in‑clinic. Document session data to track and support treatment goals. Collaborate closely with families and supervisors to build supportive environments....SuggestedHourly payPart timeWork at officeMonday to FridayShift work$23 - $24 per hour
...partner for leading global brands, including several Fortune 500 and FTSE 100 companies. Responsibilities: Train assigned attorneys on clients and company’s practices, goals, expectations and on Portals Ensure attorneys have all documentation and costs needed to proceed...Suggested$17.5 per hour
...Set the tone of a positive shop atmosphere by approaching the day as if hosting a party! ~ Organize and execute shop flow between clients and team members in a positive manner. ~ Serve as subject matter expert in reservation system; ensure client information is...SuggestedHourly payShift work- ...answer questions, resolve concerns, and put members and guests in touch with the appropriate resources. Responsibilities & Duties Supporting an exceptional new member onboarding experience that helps members get connected to our studio. Responsible for achieving self-...SuggestedHourly payFlexible hours
- ...follow a high-paced bit structured sales process networking with client referral sources and work directly with seniors in their homes.... ...– Including Medical, Dental, and Vision A positive and supportive work environment Supportive owner/operator with transparent...SuggestedWork at officeLocal area
- Job Description Job Description Veterinary Receptionist Job Summary We are looking for a friendly and organized Veterinary Receptionist to join our animal care team. Full time or part time welcome. In this administrative role, you will check-in our animal patients...Full timePart time
$20.5 - $22.5 per hour
...Veterinary Client Service Representative VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an extraordinary Veterinary... ...clients and patients, from check-in to check-out, while supporting our veterinary team with scheduling, communication, and medical...Full timePart time- The Albert & Mackenzie Medical Office Clerk position is a full-time role in Agoura Hills within a fast-paced department where deadlines and attention to detail are critical. Duties And Responsibilities Generating and printing reminder notices for upcoming medical appointments...Full timeTemporary workCasual workWork at office
- Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking an Office Clerk to join our team! As an Office Clerk, you will answer the phones, direct calls, and handle customer questions. You ...Work at office
$500 per month
...by location As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and... ...information in one‑on‑one and small group situations to customers, clients, and other employees of the organization. Able to add and subtract...Full timePart timeWork at officeShift work$24 - $28 per hour
Front Desk Receptionist Specialty Surgical Center of Westlake Village is hiring a Front Desk Receptionist. Job Summary The Receptionist interfaces with patients and families, physicians, vendors and staff; admits patients and processes their paperwork; updates patient ...Temporary workWork at officeFlexible hours$30 - $37 per hour
...Partner Support Representative Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! Maverick Payments is a family-owned and privately...Work at officeRemote work- Maintaining current demographic and insurance information in computer and in the chart Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed Primary focus is servicing patients in the lobby with backup...Work at officeLocal area
$16.93 - $21.63 per hour
...your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out s ome of o ur " M eow-velous" benefits:? Comprehensive Medical, Dental, and...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hours$20 per hour
...Retail Client Merchandising Representative Company: CRO-US Location: SIMI VALLEY, California, 93063 Ref #: 134952 Pay Rate: $20.00 per hour (Range Minimum $20.00, Range Maximum $20.00) Function: Merchandising Employment Duration: Part-time Description and Requirements...Hourly payWeekly payTemporary workPart timeFlexible hoursWeekend workAfternoon shift$24 - $28 per hour
...committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an...Temporary workWork at officeFlexible hoursNight shift$22.4 per hour
Front Desk Agent Four Seasons Hotel Westlake Village is seeking a Front Desk Agent, where you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level...Hourly payPart timeWorldwideNight shiftWeekend work$50k - $150k
...services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across... ...targets are met. Coach and mentor less experienced sales representatives to achieve their sales targets. Recommend to clients additional...Work experience placementShift work$21 - $23 per hour
...Job Description Job Description Indefinite temporary office support role in a Claims Department. Support adjusters and management team. Process payments, follow special handling directions, maintain claim processing (data entry), and procedure record keeping. Update...Remote jobTemporary workWork from home$16.93 - $21.63 per hour
...your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits: Comprehensive Medical, Dental, and...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hours$16.9 per hour
At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when...Hourly payPermanent employmentFull timeTemporary workPart timeWork experience placementWork at officeImmediate startShift workWeekend work- Provide exceptional customer service in a safe and clean environment to ensure the customers return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an iWork at office
$22.5 per hour
...Coordinator . What will you be doing most days? Initiate and follow up on leads for your market segment Provide administrative support to the Director of Sales and/or the Sales Manager Work collaboratively with the entire hotel team to make sure all sales efforts...Part time$21 per hour
Responsive Recruiter Benefits include 401(k), health insurance, and paid time off. Perks are a great small business work environment, flexible scheduling, paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview: American ...Hourly payWork at officeFlexible hours- RadNet - - Responsibilities: Greet and register patients in a friendly and service-oriented manner; Obtain or verify insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation; Answer/transfer incoming phone calls...
$23 per hour
...core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative ,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all...Hourly payWork at officeImmediate start$23.07 per hour
Front Desk Agent Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences...Hourly payFull timeWorldwideNight shift- Spa Front Desk Agent Welcome to Spa Relais, where tranquility and luxury converge to create an unparalleled spa experience. As a Spa Front Desk Agent, you will be the first point of contact for our esteemed guests, embodying the essence of our spa's commitment to exceptional...Local areaWeekend workAfternoon shift
$24 per hour
...we are about our city of Los Angeles and ensuring we embody and represent the diversity and uniqueness of this city. As an organization... ...communicate all SoFi Stadium in-person premium sales tours. Manage client calls pertaining to payment history, SSL installment plan,...Contract workWork at officeNight shift$20 - $25 per hour
...Veterinary Client Service Representative Veterinary Cancer Group SFV is hiring a part-time experienced Veterinary Client Service Representative... ...oncology team! The Client Care Specialist is the primary support to our front office. Veterinary Cancer Group in San Fernando...Hourly payPart timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Support Representative I. Be the first to apply!
- client service representative Westlake Village, CA
- bilingual customer service representative spanish english Westlake Village, CA
- technical customer service advisor Westlake Village, CA
- insurance customer service advisor Westlake Village, CA
- customer service associate Westlake Village, CA
- customer experience associate Westlake Village, CA
- social service representative Westlake Village, CA
- client experience specialist Westlake Village, CA
- customer experience agent Westlake Village, CA
- customer support agent Westlake Village, CA


