Information Technology Specialist (Computer Specialist)

Summary

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Duties

This position involves analytical and evaluative duties related to computer networks and/or telecommunications with primary knowledge requirements of information processing methodology information technology computer capabilities and processing techniques.

Oversees implementation of new system hardware and software and develops operating procedures. Monitors the ongoing operation of a complex network environment with a large number of users in an installation and ensures corrective action to restore operational service is accomplished.

Receives network communications and related operating systems from various sources such as design centers and commercial vendors and ensures that an inventory of all network hardware and software is maintained.

Along with all other correctional institution employees incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Requirements

Conditions of employment

Career Transition Programs (CTAP or ICTAP) : These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position you must:

1. Meet CTAP or ICTAP eligibility criteria;
2. Be rated well-qualified for the position scoring at least half of the total possible points for the vacancy KSAs or competencies; and
3. Submit the appropriate documentation to support your CTAP eligibility:
   • A copy of the agency notice (i.e. separation notice or agency RIF letter)
   • Most recent performance appraisal and
   • Most recent SF-50 showing current/former position grade promotion potential and duty location.
   • See USAJOBS Career Transition Programs for more information.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race color religion sex pregnancy national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factor. More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy

Key Requirements:

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.

Qualifications

To be considered for this position you must meet the following requirements:

Basic Requirements:

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below

GS-11:

The required competencies for the GS-11 grade level are Attention to Detail Customer Service Interpersonal Skills Problem Solving Teamwork and Technical Competence.

GS-12:

The required competencies for the GS-12 grade level are Attention to Detail Customer Service Decision Making Information Management Interpersonal Skills Oral Communication Problem Solving Teamwork and Technical Competence.

Competency Definitions:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Teamwork - Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower grade level (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge skills and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge skills and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

GS-11:

• Experience in training end users on policies procedures regulations and directives.
• Experience in performing backups and recovery of databases and file storage using provided diagnostic tools.
• Experience in network system modifications and installations.

GS-12:

• Experience in writing policies procedures regulations directives and requirements related to physical personnel and information security.
• Experience in complex database and file accessing techniques search strategies database security procedures backup and program recovery techniques and testing techniques.
• Experience in developing training and providing formal or informal training to end users.

OR

GS-11 and GS-12:

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence such as one or more of the following:

• Appropriate licensure registration(s) certification(s); or
• A substantial record of experience achievement and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure certification registration or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application .

If applicable credit will be given for any acceptable experience including paid and unpaid as well training or non-formal experience. To receive proper credit you must show the actual time (such as number of hours worked per week) spent on the activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements if applicable .

ONLY if education is a requirement/substitution for specialized experience applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name Student Name Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria Click Here.

Foreign Education: For information regarding foreign education requirements please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education) you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Additional information

GEOGRAPHIC LOCATION PREFERENCES :
In this announcement you will be required to select at least one preferred duty location . These preferences help us understand your interest but they cannot be guaranteed . Final duty assignments are determined by the Bureaus staffing needs availability of positions and funding. You may receive a final offer for a location outside your stated preferences . By applying you acknowledge that you may be offered employment at a duty station outside of your preferred duty locations within the Bureau of Prisons and its nationwide mission requirements. To explore available BOP institutions and offices please visit BOP Locations .

AGE REQUIREMENTS:

In accordance with 5 U.S.C. 3307 a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution.

If you are above the maximum entry age and have prior federal law enforcement coverage you MUST submit an SF-50 to verify prior coverage.

Qualified Preference Eligible Veterans may be exempt from meeting the maximum age. Refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.

SPECIAL CONDITIONS OF EMPLOYMENT SECTION:
Appointment is subject to satisfactory completion of a pre-employment and panel interview urinalysis physical and background investigation.

All applicants are subject to and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.

All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.

Successful completion of the Introduction to Correctional Techniques three-week training course at Glynco Georgia is required.

Additional selections may be made if vacancies occur within the life of the certificate.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

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