Change Execution Consultant

Change Execution Consultant

Indianapolis, IN

INDOT is undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernization effort that will impact thousands of employees and contractor partners associated with INDOT. With transformation and modernization comes a lot of change – change to the way current processes are done, changes to who does what, and when. And change is difficult for any organization.

The Change Execution Consultant will play a key role in ensuring our digital transformation IT projects meet objectives on time, with the right resources, and on budget by leading the development of employee training, increasing employee adoption and usage, and ensuring new / revised processes are implemented to provide maximum benefit with as minimal impact on day-to-day operations as possible.

This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures, and business unit training development. The primary responsibility will be creating and implementing change execution strategies, working with INDOT project managers, business leaders and partner vendor implementors to support planning for and execution of employee adoption and usage to minimize risk to implementation. The Change Management Consultant will work to drive faster adoption, higher crucial utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of successful results and outcomes.

This position is part of the INDOT Digital Transformation Project Management Office (PMO). While the Change Execution Consultant does not have direct INDOT employee supervisory responsibility, this person will be responsible for leading change management and training best practices and will have responsibility for managing vendor training support staff.

This position will have to work collaboratively with many others in the organization to succeed. The Change Execution Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Execution Consultant may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Execution Consultant will also support project teams in integrating change execution activities into their project plans.

Roles and Responsibilities:

• Apply a structured change methodology and lead change management activities
• Assess the change impact on individuals and organizations and capacity to execute change
• Complete change management assessments (e.g. risk, strategic alignment, sponsorship, capacity, etc.)
• Create and execute a change management strategy while ensuring it aligns with organization pillars and strategic plan
• Identify, analyze, and prepare risk mitigation tactics
• Proactively identify and manage anticipated resistance
• Consult and coach project teams about the value and integration of change management within project management to ensure team readiness
• Create actionable change management deliverables: (e.g. change portfolio with success measures, communications plans, organizational strategic pillar alignment, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.)
• Support development and execution of communications strategies and plans to build necessary commitment
• Lead development and execution of training efforts
• Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills
• Assess organizational culture to identify consistency with change and gaps that need to be addressed
• Support change management at the highest level by coaching executives, managers and supervisors in preparing organization and staff for change
• Integrate change management activities into overall master portfolio
• Evaluate and ensure user readiness
• Identify key stakeholder talent who play a role in the organizations commitment to change
• Regularly track and report issues for successful change implementation and realization
• Define and measure success metrics and monitor change progress
• Support change execution capabilities building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)

Skills and Qualifications:

• Experience and knowledge of change management principles, methodologies and tools
• Experience with large-scale enterprise digital transformation / modernization efforts
• Exceptional communication skills – both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationship
• Ability to influence others and move toward a common vision or goal
• Flexibility and adaptable; able to work in ambiguous situations
• Forward-looking with a holistic/systems view approach
• Organized with a natural inclination for planning strategy and tactics
• Understand how to collect relevant data, to synthesize and summarize data, and to perform root cause analysis
• Able to work effectively at all levels in an organization
• Good understanding of large organization issues, structure, and business acumen
• Must be a team player and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of software development lifecycles
• Experience leading large-scale organizational change efforts
• Experience with leading training development and execution of large-scale process changes and software solution integrations with multiple business units
• Change Management certification or designation desired; CCMP™/Prosci certification a plus
• State government / Indiana government experience a plus