Sr. Customer Solutions Manager, Enterprise Advertising & Marketing

Customer Solutions Manager (CSM) – AWS Global Sales AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach has helped us build the world’s most adopted cloud. Join us and help us grow. AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their transformation journey. The successful candidate will help customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute a frictionless end‑to‑end cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset, using technical acumen, program management, organizational change management, and communication skills to problem‑solve, challenge the status quo, and align multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey—technical, operational, organizational, and educational—spanning IT teams, executives, and business units. At AWS we value critical thinking, self‑motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem‑solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer‑centric experiences. Responsibilities The successful candidate will: Contribute to business and technical discussions and ask relevant questions to uncover dependencies. Maintain working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security) and have deeper understanding in at least one area. Consider the larger picture (efficiency, availability, operability, scalability, risks, business goals, customer experience) and balance customer needs with engineering teams to incorporate these requirements into recommendations. Convey detailed technical knowledge verbally, in writing, and via diagram to internal and external teams. Actively participate in customer technical discussions and provide guidance on best practice. Identify patterns, make connections to improve program/process efficiency, and understand what solutions exist elsewhere and how they can be connected. Have an understanding of relevant services and/or products or similar industry technology. Basic Qualifications 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion. 2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies. Bachelor’s degree in science, technology, engineering, math, business, or equivalent. Experience leading technical and non‑technical transformation project teams with the proven ability to work across broad functional teams. Preferred Qualifications PMP certification, or SCRUM/Agile, SAFe certification. Experience implementing cloud services including migrations and modernization projects or similar. Equal Employment Opportunity Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr