Service Coordinator

Overview

Big O Service Coordinators coordinate shop operations and perform sales and operational duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Pay: From $16.00 per hour

Responsibilities

• Inspect vehicles and review vehicle owner's manual maintenance requirements to prioritize and promote needed products and services with customers and management
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
• Promote sales through explaining benefits of service and products to customers
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability and assist store manager in meeting company expectations
• Receive and dispatch telephone calls in accordance with company policy
• Provide fast and friendly customer service, handling customer questions and complaints courteously and efficiently per company policy
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Drain oil and change oil filters; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights
• Properly check in vendors, receive merchandise, and stock shelves
• Timely complete daily Today's Class Technician and other required training
• Assist in the proper training of new employees as needed
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 17 years of age (with parental consent) or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to demonstrate accuracy and thoroughness to ensure quality work
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
• Ability to safely operate automatic and manual transmission vehicles
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability and willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Valid driver's license
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America

Preferred Skills

• High school diploma or GED equivalent
• One year or more of experience in an automotive shop environment
• Strong verbal communication skills
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Sales abilities
• Ability to prioritize and plan work activities using time efficiently
• Ability to manage multiple tasks and projects

ABOUT MFA PETROLEUM COMPANY

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.

MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

• Put Customers First
• Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors... everyone you come in contact with.
• Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best - Always give your best effort and seek to improve every day.
• Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for "It can't be done."
• Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.
• Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.