Human Resources Customer Experience Associate

Job Description

Job Title: HR Customer Experience Associate

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Industry: Healthcare

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Location: Chicago, IL – Southside

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Assignment Type: Contract (Long Term)

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Pay: $20 – $22 / Hour

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Work Schedule: Monday–Friday, 100% Onsite

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Benefits: This position is eligible for medical, dental, vision, and 401(k).

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About The Company:

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Our client is a well-established healthcare organization in Chicago dedicated to providing exceptional patient care and supporting its employees. This organization offers a collaborative, team-oriented environment where employees have the opportunity to gain valuable experience within a large healthcare system.

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Job Description:

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Our client is seeking an HR Customer Experience Associate to join its Human Resources department. This individual will serve as a primary resource for employees seeking assistance with HR-related questions, benefits, payroll inquiries, and company policies.

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The ideal candidate brings a strong customer service background, foundational HR knowledge, and experience working with HR or healthcare software systems. This position is a great opportunity for someone who enjoys helping others, solving problems, and building a career in Human Resources within the healthcare industry.

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Key Responsibilities:

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• Serve as an initial point of contact for employees seeking guidance on HR services, procedures, and workplace-related questions.
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• Respond professionally to a steady volume of employee inquiries received through phone calls, emails, and in-person interactions.
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• Provide assistance with employee benefits, including health insurance questions, enrollment procedures, and available coverage options.
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• Support employees during annual open enrollment and help navigate benefit-related processes.
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• Address general questions regarding HR policies, payroll procedures, and employee information.
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• Record employee interactions, service requests, and resolutions in an HR case management system.
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• Maintain accurate employee information by entering, reviewing, and updating records across internal HR platforms.
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• Research employee concerns and provide appropriate solutions using available resources and established guidelines.
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• Coordinate with HR specialists and leadership when inquiries require additional expertise or follow-up.
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• Ensure employee information is handled with professionalism, accuracy, and confidentiality.
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• Assist with additional administrative and HR support activities as needed.
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Qualifications:

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• High school diploma or equivalent required; bachelor's degree preferred.
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• 1–2 years of Human Resources experience preferred, ideally within a healthcare or hospital environment.
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• At least 1 year of customer service experience, preferably in a high-volume call center, employee support, or HR service environment.
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• Exposure to Oracle or Epic software required.
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• Familiarity with HR functions, employee benefits, payroll processes, and workplace policies.
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• Strong interpersonal skills with the ability to communicate effectively with employees at all organizational levels.
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• Comfortable managing frequent incoming calls and multiple requests while delivering excellent customer service.
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• Strong attention to detail with experience maintaining records and entering information into electronic systems.
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• Ability to prioritize competing responsibilities, troubleshoot basic issues, and meet established service expectations.
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• Professional, patient, and approachable demeanor with a genuine interest in assisting employees.
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• Proficiency with computers, email, and administrative software.
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Additional Details:

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• Work Environment: Fully onsite at a hospital location on Chicago's South Side.
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• Department: Human Resources, working alongside a small, collaborative team.
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Perks:

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• Opportunity to gain valuable HR experience within a respected healthcare environment.
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• Exposure to employee relations, benefits administration, HR systems, and payroll support.
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• Work closely with an experienced HR team in a supportive department.
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• Build transferable skills in HR operations, employee services, and healthcare administration.
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• Opportunity to make a positive impact by helping healthcare employees navigate important HR services.
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Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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