Patient Experience Liaison (NON-RN) - Full Time

Patient Experience Liaison (Non-RN)

Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Quality healthcare is our passion, improving lives is our reward. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing excellent customer service to patients while assuming all Call Center job responsibilities. Patient Experience Liaisons must exhibit a professional appearance, the ability to maintain emotional stability, adapt to flexible work schedules, maintain confidentiality at all times, and work through referrals while maintaining productivity standards.

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills. Medical terminology and two year medical office experience preferred.

Essential Functions: Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

1. Answer all incoming calls promptly, using standard greeting that include the company name and their own name in a professional, helpful, and courteous manner.

2. Maintain the defined performance metrics as outlined in the productivity standards.

3. Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.

4. Verify and update patient information following patient registration criteria; make corrections into computer immediately.

5. Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.

6. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.

7. Cooperate in the cross-training of the offered clinic specialties to ensure adequate coverage at all times.

8. Processes referrals in the work queues. Schedule patients from referral or order.

9. Orients new patients to the Clinic. Inform patients of Riverside Medical Clinic's financial policies.

10. Manages the MHC appointment requests.

11. Assist supervisors as needed with varied office duties.

12. Other duties as assigned.