Bilingual Spanish Front Office, Intake Specialist (Full-Time) Rio Rancho / Albuquerque

Job Description

Job Description

Salary: $22-$26

Bilingual SpanishFront Office, Intake & Credentialing Specialist (Full-Time) Rio Rancho / Albuquerque

About Us

AtThe Community Lighthouse, our mission ishealingthe world, one child at a time. We empower children and families through education, connection, and trauma-informed care. We work hard, support one another, andmaintaina positive, playful team culture where people genuinely enjoy coming to work.

About the Role

We areseekingafriendly, organized, and experienced Front Office, Intake & Specialist with credentialing experienceto serve as the welcoming face of our clinic while supporting critical administrative functions behind the scenes.

Thisrole will support both ourAlbuquerque and upcoming Rio Rancho locations.Flexibility to work betweenlocations isrequired. This position
is a blend offront office operations and administrativeexpertise, requiring prior experience inintake and credentialing.Youllplay a key role in ensuring a smooth client experience while helpingmaintaincompliance and efficient onboarding processes.

WhyYoullLove Working Here

• Supportive, team-based culture with regular check-ins

• Meaningful work supporting children and families

• Opportunity to use and grow your administrative skillset

• Hybrid flexibility with in-office connection

• Positive, collaborative work environment

WhatYoullDo

Front Office Responsibilities

• Greet and check in clients, creating a warm and welcoming environment

• Manage front desk operations and daily office flow

• Answer phones, schedule appointments, and respond to inquiries

• Support end-of-day responsibilities, includingclosing the office

Intake Coordination

• Manage new client referrals and onboarding process

• Communicate with families to gather required documentation

• Verify eligibility and ensuretimelyaccess to services

• Coordinate with clinical teams to assign services

Support Credentialing & Compliance When needed

• Maintain and track provider credentialing and re-credentialing

• Ensure compliance with payer and regulatory requirements

• Prepare andsubmitcredentialing applications

• Monitorexpirationdates andmaintainaccuraterecords

Schedule

• Full-time, MondayFriday(with occasional Saturdays as needed)

• Must haveevening availability up to 7:15 PM(this role maybe responsible forclosing the office)

• In office role with required front desk coverage; not a remote position.

MinimumRequirements

• 12 years offront office, intake, and credentialing experience (healthcare or behavioral health)

• Strong organizational and documentation skills

• Excellent communication and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Professional, dependable, and team-oriented

• Reliable transportation

Qualifications

• Experience in behavioral health or medical settings (Required)

• Familiarity with insurance verification and payer requirements

• Spanish-speaking is a plus
  

Pay

• $22 to $26 an hour based on experience
• +$2 an hour for bilingual Spanish

Benefits

• Paid Training

• Work-Life Balance

• Supportive Culture

• Growth Opportunities

• Diversity, Equity & Inclusion Focus

• Up to3.5 Weeks PTO + Paid Sick Leave

• 6 Paid Holidays

• Medical, Dental, Vision, and Life Insurance

• PaidMaternity Leave (after 1 year of employment)

• 401(k) with 4% Match

• Discounted Gym Membership

Join Us

If you enjoy being the first friendly face people see, thrive in an organized environment, and bring experience in intake and credentialingwedlove to meet you.

Not sure if you qualify? Apply anywaywerehappy to review your experience.

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