Technical Support Scientist

This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Zoetermeer (NL) , providing products and services globally. We are looking for a tenacious, competent and organized individual to join our high-paced, dynamic Technical Support team in Bar Hill . You will be primarily responsible for providing support to customers as well as supporting order fulfilment. This role is office based with some time spent in the dry laboratory. This will be a growing and evolving role with exciting prospects for the right candidate. Responsibilities Providing scientific technical support and supporting customers via email and phone with any queries Resolving complaints by proposing solutions which ensure customer’s satisfaction Troubleshooting customer applications (such as WB, IHC, ELISA, etc) Liaising promptly with colleagues worldwide to ensure smooth service Assisting with final product preparation and documentation Visual quality control of products and packaging Supporting the laboratory and technical support teams Reviewing customer feedback and suggesting relevant improvements Developing, implementing and reviewing current preparation and quality assurance processes and improving/optimising them where appropriate Identifying and suggesting automation and/or improvements for front and back end processes, workflow and functionality Requirements 2-5 years Laboratory experience (ELISA, WB, IHC, and/or other similar immunological techniques) Advantageous Ability to explain things logically and clearly Experience in development, manufacturing, quality control/assurance, customer support or troubleshooting Experience with working lab protocols such as lab book keeping and management Training will be provided. You will be organized, decisive, efficient and practical. You will have an ability to manage multiple projects simultaneously, have common sense, good communication skills and a good memory. You will be passionate about delivering an excellent customer experience. This role is 100% office based. The office is a large open-plan, newly refurbished modern space. Bar Hill offers a park, Tesco, coffee shop, barbers, clothes store and gyms, all within walking distance of the office. The package will include 21 days holiday (plus Bank Holidays) and the day off for your Birthday. It also includes access to a comprehensive pension scheme and healthcare benefits. This is a full-time, permanent position. The hours are Monday - Friday, 8am - 5pm (one hour lunch). #J-18808-Ljbffr Abbexa Ltd