Automotive Service Manager / Internal Service Coordinator

Job Description

Job Description

Luxury Sport Auto – Tigard, Oregon
Job Type: Full-Time | Management

Job Description

Luxury Sport Auto is seeking an experienced, hands-on Automotive Service Manager to lead our internal service and reconditioning operations. We are looking for a motivated, organized leader who can manage daily shop operations, coordinate vehicle reconditioning, recruit and train technicians, and maintain a productive, efficient service department.

Luxury Sport Auto is a premier independent luxury and performance automotive dealership operating from a 21,000-square-foot indoor, heated showroom in Tigard, Oregon. Our inventory includes a wide variety of luxury, exotic, performance, and specialty vehicles.

The ideal candidate has a strong background in automotive service management, internal repair coordination, technician supervision, and dealership reconditioning. This position requires someone who can take ownership of the department, build a strong team, and ensure vehicles are properly inspected, repaired, and ready for sale in a timely manner.

Key Responsibilities

Service Department Management

• Oversee all daily internal service and reconditioning operations.
• Manage vehicle inspections, diagnostics, repairs, maintenance, and reconditioning.
• Coordinate workflow between sales, inventory, management, technicians, and outside vendors.
• Prioritize vehicles to minimize downtime and get inventory frontline-ready quickly.
• Monitor technician productivity, efficiency, workmanship, and repair turnaround times.
• Ensure all repairs meet dealership quality and safety standards.
• Maintain an organized, clean, safe, and professional shop environment.

Internal Service Coordination

• Manage internal repair orders from initial inspection through completion.
• Review technician findings, prepare repair estimates, and obtain management approvals.
• Assign and dispatch work based on technician skill level, availability, and priority.
• Coordinate parts ordering, deliveries, outside repairs, and vendor services.
• Track repair costs and maintain accurate service records.
• Communicate vehicle status, repair needs, and completion timelines to management.
• Identify opportunities to reduce reconditioning expenses without sacrificing quality.

Technician Recruiting, Training & Leadership

• Recruit, interview, hire, and onboard qualified automotive technicians.
• Develop and maintain a strong team of A-, B-, and C-level technicians.
• Train technicians on dealership inspection standards, repair procedures, documentation, and quality expectations.
• Provide ongoing coaching, performance evaluations, and technical development.
• Establish productivity goals and hold technicians accountable for performance.
• Identify staffing needs and build a team capable of servicing a diverse inventory of luxury and performance vehicles.
• Create a positive, productive work environment that encourages teamwork and accountability.

Qualifications

• 3+ years of automotive service management, shop foreman, or internal service coordination experience preferred.
• Proven ability to recruit, hire, train, and supervise automotive technicians.
• Strong understanding of automotive diagnostics, repair procedures, and reconditioning.
• Experience managing multiple repair orders and coordinating a high-volume workflow.
• Knowledge of European, luxury, and performance vehicles is highly desirable.
• Experience with dealership management systems; DealerTrack experience is a plus.
• Strong computer, organizational, communication, and leadership skills.
• Ability to manage repair costs, technician productivity, and department performance.
• Comfortable working in a fast-paced independent dealership environment.
• Valid driver's license and acceptable driving record.

What We Offer

• Competitive compensation based on experience and qualifications.
• Performance-based bonus opportunities.
• Health and dental insurance.
• Paid time off.
• Professional, indoor automotive service environment.
• Opportunity to build, develop, and lead a successful service team.
• Long-term career growth with an established luxury automotive dealership.

Who We're Looking For

We want a working manager who leads by example , not someone who simply oversees the shop from an office.

The successful candidate will be equally comfortable managing repair orders, coordinating internal reconditioning, solving workflow problems, recruiting talented technicians, and holding the department accountable for results.

Our ideal Service Manager understands that efficient reconditioning, strong technician leadership, cost control, and getting vehicles ready for sale are critical to dealership success.

If you have the experience, leadership skills, and drive to take ownership of an automotive service department, we encourage you to apply.

Apply today to join the Luxury Sport Auto management team in Tigard, Oregon.

Luxury Sport Auto is an Equal Opportunity Employer.