Plumbing Service Technician
$75k - $100kBenjamin Franklin Plumbing
Benefits:
JOB SUMMARY The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction. JOB DUTIES
Join the Benjamin Franklin Plumbing Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
- 401(k)
- Bonus based on performance
- Competitive salary
- Free uniforms
- Training & development
JOB SUMMARY The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction. JOB DUTIES
- Diagnose and repair residential plumbing systems
- Present Straight Forward Pricing using Good / Better / Best options and obtain customer approval prior to performing work
- Explain diagnoses, repair options, and completed work clearly to customers to ensure full understanding and satisfaction
- Accurately document all job details in ServiceTitan , including notes, photos, estimates, invoices, and customer authorizations
- Test all work prior to job completion to ensure proper operation and reduce callbacks
- Maintain a clean and safe jobsite, including use of floor savers and protection of customer property
- Deliver professional customer service and represent the company brand at all times
- Operate and maintain a company-assigned service vehicle in a clean and organized condition
- Follow all safety procedures and demonstrate safe driving habits
- Minimum 5+ years of residential service plumbing experience
- Ability to work independently and operate a company service vehicle
- Strong customer service and communication skills
- Experience using ServiceTitan CRM or similar field service software (ServiceTitan preferred)
- Ability to present pricing confidently and close service work
- Valid driver's license with a clean driving record
- Knowledge of local plumbing codes and permit requirements
Join the Benjamin Franklin Plumbing Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
- Pay - We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility - We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path - We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
Vacancy posted 4 days ago
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