Senior Desktop Support Engineer
Macpower Digital Assets Edge
- 4-7 years of experience in Desktop Support Engineer.
- 4-7 years of experience in Desktop Management - Infrastructure Services (IS)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- pplication support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Provide onsite and remote technical assistance to End Users.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skills
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Desktop Support Engineer in Cincinnati, OH vacancy
- Cognizant is seeking a Desktop Analyst to provide Level 2 onsite support across desktops, laptops, tablets, and mobile devices. You will diagnose faults, perform hardware/software repairs, and assist with software deployments using SCCM/Autopilot, while maintaining ITIL...Senior
- MDAEdge is looking for a Desktop Support Engineer with 4-7 years of experience to provide technical support to end users in Cincinnati, Ohio. The ideal candidate will have a comprehensive understanding of PC hardware and software along with proven skills in network configuration...Senior
$100k - $110k
Belcan in Evendale, OH is seeking a Senior Deployment Engineer for a full-time, on-site role with full benefits. Applicants must be a US citizen and capable of obtaining a DoD Secret security clearance, with CompTIA Security+ CE or equivalent. The role requires on-site...SeniorFull time- ...technology trends, relational databases, etc.), and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc. Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group...SeniorWork at officeShift work
Western & Southern Life
Cincinnati, OH3 days ago - Definity is seeking an Application Support & Incident Analyst to lead production support for critical applications. This role involves... ...triage, advanced SQL analysis, and collaboration with Engineering and Product teams. The ideal candidate has over 7 years of experience...Senior
- Okta is seeking a Senior Technical Field Authority for Agent Identity, responsible for defining reference architecture and strategically leading complex deployments. This role demands profound engineering experience, particularly in distributed systems and identity protocols...Senior
- Vernovis is seeking a Senior Mainframe Systems Administrator in Cincinnati, OH. In this role, you will manage and maintain IBM z/OS and z/VM platforms, ensuring high availability of critical applications. Responsibilities include administering systems, monitoring performance...Senior
- The Great Day Improvements IT Service Desk Analyst II is based onsite at Cincinnati, OH, supporting enterprise Service Desk operations across the organization. You will resolve complex incidents, provide advanced technical support for Windows/Microsoft 365, and mentor...Senior
- ...with a focus on backend system troubleshooting and optimization. Support architectur... Full-time Training Department Administrator –... ...7. Job-Specific Essential Duties and Responsibilities: Provide senior-level administration... Full-time TPA Sales – Medical Mutual Job...SeniorFull time3 days per week
Rumpke
Cincinnati, OH23 hours ago $120k - $130k
...Senior Salesforce Administrator Compensation: $120,000 – $130,000 Base Salary Work Arrangement: Remote Initially | A growing organization... ...a confidential search for a Senior Salesforce Administrator to support and optimize its enterprise Salesforce environment. This...SeniorWork at officeLocal areaRemote workPrivateLabelStaff
Cincinnati, OH23 hours ago- ...As a Senior Service Desk Agent, you will serve as the initial point of contact for end users seeking technical assistance. Your role... ...troubleshooting skills to resolve issues via phone, chat, and deskside support. You will address problems related to PCs, operating systems,...SeniorTemporary workWork at officeRemote workFlexible hours
Core Specialty Insurance Services, Inc.
Cincinnati, OH4 days ago - Weltman, Weinberg & Reis Co. is seeking a Help Desk Support Specialist Sr. in Cincinnati, OH. This role acts as the primary technical escalation point for Level 1 Help Desk, troubleshooting complex technical issues, and ensuring efficient ticket management. The ideal candidate...SeniorRemote jobWork at office
- “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install,...Casual work
SISL Global
Cincinnati, OH2 days ago - ...Southern is somewhere to grow, lead, win and do good for others. Our supportive culture, continuous learning opportunities and connection to... ...being supported every step of the way. A Day in the Life of a Senior Mainframe Systems Administrator As a Senior Mainframe Systems...SeniorLocal area
- Senior Mainframe System Administrator - Cincinnati, OH (Onsite) We are looking for a Senior Mainframe Systems Administrator to manage and maintain our client’s z/OS and z/VM platforms that support critical business applications. Responsibilities Administer and support...SeniorTemporary workLocal area
$100k - $110k
Senior Deployment Engineer job is currently available at Belcan in Evendale, OH 45215. This is a full-time, direct hire position with full benefits... ...ESXi hypervisor, vCenter, and vMotion Windows Server/Desktop Oracle Database Administrator VMware Cloud Foundation (NSX...SeniorFull timeWork at officeLocal areaRemote work- ...with stakeholders to resolve technical issues. Candidates should have a solid background in technology standards and be skilled in supporting users. With a minimum of 10 years in handling large technical challenges, the applicant should be capable of improving systems...Senior
- ...opportunity to make a difference for you and your family. Come join our team! The Senior Salesforce Systems Administrator is responsible for the advanced administration, optimization, governance support, and operational leadership of Rumpke's Salesforce platform. This role...SeniorContract workFlexible hoursNight shift
Rumpke of Ohio, Inc.
Cincinnati, OH1 day ago $275k
Crusoe Energy Systems in Sunnyvale is looking for a Senior Staff Network Deployment Engineer to lead the deployment of network infrastructure across its global fleet of data centers. This role involves defining deployment strategies, mentoring engineers, and ensuring operational...Senior$80.46k - $142.72k
...leading company delivering sustainable design, engineering, and consultancy solutions for natural and... ...life. Role description Arcadis is seeking a GIS Senior Analyst to provide task management, analytical, and consulting support for US State Departments of Transportation....SeniorFull timePart timeFlexible hoursARCADIS
Cincinnati, OH3 days ago- Rumpke of Ohio, Inc. is seeking a Senior Salesforce Systems Administrator to lead the administration, optimization, and governance of their Salesforce platform. The role involves close collaboration with multiple teams to improve platform growth and ensure compliance with...Senior
- PNC is seeking a Loan Support Analyst Sr - Specialty in Cincinnati, OH, within PNCEF’s Tax organization. The role focuses on processing property tax, equipment finance, and lease-related transactions, with strong emphasis on accuracy, Excel proficiency, and cross-team collaboration...Senior
$120k - $130k
PrivateLabelStaff is seeking a Senior Salesforce Administrator based in Cincinnati, OH. The role offers a salary range of $120,000 - $130,000 and allows for an initially remote work arrangement with future hybrid transition. The ideal candidate will have over 5 years of...SeniorRemote job$119k - $179.75k
Worldpay is seeking a Senior Automation Engineer primarily responsible for developing and maintaining infrastructure automation, including CI/CD pipeline creation and Puppet management. Candidates should have 5+ years of experience in related fields and a solid understanding...Senior$100k - $120k
...seeking an Application Systems Specialist (Technical Analyst) to support middleware, vendor applications, and DevOps processes. The... ...management, customer service, and teamwork. This is a full-time, mid-senior level position with a salary range of $100,000 - $120,000 per...SeniorFull time$119k - $179.75k
Worldpay is seeking a Senior Automation Engineer to join our e-commerce DevOps team in Cincinnati, OH. This hybrid position requires 3 days in the office, focusing on automation through Infrastructure as Code (IaC) using Puppet. Ideal candidates will have a Bachelor's...SeniorRemote jobWork at office- Weltman, Weinberg & Reis Co., LPA in Cincinnati is seeking a Help Desk Support Specialist Sr. to serve as the primary technical escalation point. The role involves resolving complex technical issues and conducting problem recognition for user problems while maintaining...SeniorRemote jobWork at office
- PNC Financial Services Group, Inc. is seeking a Loan Support Analyst Sr - Specialty in Cincinnati, OH. You will provide operational support for equipment finance property tax and lease administration, ensuring accurate processing of tax-related transactions and refunds...Senior
- Senior Quality Technical Specialist US Citizenship is required for this role. Cincinnati... ...to ensure alignment with source data, engineering changes, and product updates.... ...compliance scores, and rework levels to support continuous improvement. Establish baseline...SeniorFull timeWork at officeRemote work
- CBTS is seeking an experienced Senior Linux/OpenShift Platform Engineer to join our infrastructure team. In this role, you will deploy, configure, and support enterprise container platforms while driving automation and operational excellence across our environment. The...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Desktop Support Engineer. Be the first to apply!
Related searches
- desktop deployment technician Cincinnati, OH
- desktop support engineer Cincinnati, OH
- desktop engineer Cincinnati, OH
- desktop support technician Cincinnati, OH
- IT desktop support engineer Cincinnati, OH
- senior app developer Cincinnati, OH
- senior customer service advisor Cincinnati, OH
- senior international account manager Cincinnati, OH
- senior magento developer Cincinnati, OH
- senior quantitative risk analyst Cincinnati, OH