Senior Desktop Support Engineer
Macpower Digital Assets Edge
- 4-7 years of experience in Desktop Support Engineer.
- 4-7 years of experience in Desktop Management - Infrastructure Services (IS)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- pplication support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Provide onsite and remote technical assistance to End Users.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skills
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Desktop Support Engineer in Cincinnati, OH vacancy
- ...technology trends, relational databases, etc.), and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc. Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group...SeniorWork at officeShift work
$119k - $198.9k
Position Summary Salesforce Senior Consultant, Functional Transformation Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities...SeniorLocal areaVisa sponsorship$110.7k - $218.3k
...scientists, operators, creatives, designers, engineers, and architects. Our team balances... ...on December 31, 2026.Work you'll doAs a Senior Consultant, Transformation on the Functional... ...team, you will be responsible for… Supporting transformation initiatives from assessment...SeniorLocal area- ..., and configuration management tools to support large-scale, repeatable deployments. -... ...ensure timely remediation. - Provide senior-level technical support and guidance to... ...regulated enterprise environments. - Systems engineering support for large-scale infrastructure...SeniorMinimum wageContract workTemporary workWork experience placementRemote work
MAXIMUS
Cincinnati, OH19 hours ago $55k - $65k
...• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing,... ...between our customer and the Product & Engineering team and operates as a second level of support... ...end user inquiries. • Install desktop/Laptop, printers/scanners, and other peripheral...SuggestedRemote workWeekend workTata Consultancy Services
Cincinnati, OH2 days ago- ...Job Title: IT Desktop Support Technician Job Type & Location: Onsite || Cincinnati, OH, US (1 resource, 2-4 yrs exp) - Address (300 E Business Way, Fifth Floor, Cincinnati, OH 45241, United States) || Long-term contract (9 Months with possibility for extension)...Long term contractFlexible hours
Sky Systems
Cincinnati, OH1 day ago - ...Job Description Job Description Senior Salesforce Developer A growing and highly collaborative organization is conducting a confidential search for a Senior Salesforce Developer to support and evolve its enterprise Salesforce ecosystem. This individual will play...SeniorWork at officeLocal areaRemote work
Private Label Staff
Cincinnati, OH23 days ago - “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install,...Casual work
- ...Scheduling Coordinator/Transportation to create and adjust clinical staff schedules while providing safe transport for residents. You will support independence and ensure timely attendance at appointments and community activities. Qualifications include a clean driver’s license...Senior
Pavilionatcrescentlake
Covington, KY2 days ago - ...seeking to make a meaningful impact. About the Position The Senior Project Executive is a key member of the leadership team, responsible... ...Bachelor’s degree in Construction Management, Civil Engineering, or a related field 15+ years of progressive construction experience...SeniorFull timeContract work
- ...Fifth Third Bank, N.A. in Cincinnati, OH is seeking a Senior Treasury Analyst to perform highly complex analysis supporting Treasury activities, with responsibility for ALM, QRM and risk assessment of the balance sheet and investment portfolio. You will contribute to strategic...Senior
Fifth Third Bank, N.A.
Cincinnati, OH1 day ago - ...Cincinnati, OH is seeking an Executive Assistant who partners with senior leadership to create momentum and bring order to fast-moving... ...needs, build systems, and turn ideas into executable plans while supporting both work and personal logistics. #J-18808-Ljbffr...Senior
Crossroads Church
Cincinnati, OH2 days ago - ...Fidelity Investments in Covington, KY, is seeking a Senior Manager to ensure timely delivery of monetary transactions for Fidelity clients. You will manage day-to-day operations and staff, upholding productivity, accuracy, service levels, compliance and controls. Note...Senior
Fidelity Investments
Covington, KY2 days ago - CBTS is seeking a Lead Agilist in Cincinnati, OH to guide Agile Squad(s) and ensure value delivery by applying Scrum practices and servant-leadership. You will coach teams, facilitate events, and drive continuous improvement across the organization. Required 5+ years of...Senior
CBTS
Cincinnati, OH1 day ago - ...Accountant to apply accounting principles and tax expertise to analyze financial information, prepare tax statements and returns, and support audits. You will mentor peers, drive improvements, and ensure compliance with laws and regulations while delivering timely outputs...Senior
H&R Block
Cincinnati, OH1 day ago - ...municipalities, school districts, and public institutions. As an Audit Senior, you will engage in projects that emphasize transparency and... ...work on engagements that have substantial community impact, supported by a collaborative environment that values growth and...Senior
- ...matters. Approximately 75% of the role is advisory and consultative, supporting internal teams and clients through regulatory issues and... ...Rights and Features Test, and Average Benefit TestThe TeamThe Senior Compliance Advisor role sits within Testing & Reporting Services...SeniorFull time
- Eliassen Group in Cincinnati, OH is seeking a Sr. Scrum Master to start in July 2026 or August 2026, onsite for enterprise financial services, payment services, and large corporations. Lead agile teams, facilitate Scrum ceremonies, and mentor staff while collaborating ...Senior
Eliassen Group
Cincinnati, OH1 day ago $94k - $151.8k
...A global healthcare innovator is seeking a Senior Contracts Specialist to join their Cincinnati team. This role involves drafting and negotiating various agreements for medical technologies. The ideal candidate will have a Bachelor’s degree and 1-3 years of contract negotiation...SeniorContract workJohnson & Johnson MedTech
Cincinnati, OH2 days ago- Job Title 6-10 years in SQL Server Database Programming, with deep hands-on experience in writing complex Stored procedures, VIEWS, Triggers. Should have experience in Azure SQL Should have solid experience in SQL SSRS Reports generation and publishing the reports...Senior
United IT
Cincinnati, OH1 day ago - Comfort Systems USA, through Amteck, is looking for an experienced Project Manager to lead significant electrical construction projects, managing budgets from $30M to $50M+. This role requires strong leadership, understanding of electrical construction, and exceptional...Senior
Comfort Systems USA
Cincinnati, OH2 days ago - ...Fifth Third Bank, N.A. in Cincinnati is seeking a Compliance Specialist, Sr. to support securities registration processes within the Compliance team. You will review documentation, coordinate with partners, and ensure timely, accurate filings with FINRA. The role requires...SeniorWork at office
Fifth Third Bank, N.A.
Cincinnati, OH2 days ago - ...Fifth Third Bank, National Association in Cincinnati, OH, is seeking an Executive Assistant II to support a regional president or senior executives. You will manage calendars, arrange travel, and prepare reports with discretion. Experience with confidential information...SeniorWork at office
Fifth Third Bank, N.A.
Cincinnati, OH3 days ago - A leading IT consulting company is seeking a User Experience Consultant for a full-time, permanent position. The ideal candidate should demonstrate strong UI design skills, have a robust portfolio, and be proficient in creating wireframes, storyboards, and user flows. ...SeniorPermanent employmentFull time
E-Pro
Cincinnati, OH3 days ago - Bimbo Bakeries USA is looking for a Category Management expert based in Cincinnati, Ohio. In this role, you’ll be responsible for interpreting shopper insights and optimizing product placement. You will advise leadership and influence decisions by analyzing shelf space...Senior
Bimbo Bakeries
Cincinnati, OH4 days ago - A leading construction firm in Cincinnati is seeking an experienced Project Manager II to oversee construction projects ranging from $5 Million to $20 Million. The role requires ensuring customer satisfaction, managing budgets, and collaborating with teams. Ideal candidates...Senior
Embark Recruiting Solutions
Cincinnati, OH3 days ago - American Modern Insurance Group in Cincinnati is seeking a Product Manager to lead strategy and oversee recreational products. This role involves managing product profit and loss, coordinating enhancements across pricing, underwriting, and collaboration with various stakeholders...Senior
American Modern Insurance
Cincinnati, OH2 days ago - A leading IT solutions provider located in Cincinnati, Ohio, is seeking a seasoned consultant with over 10 years of relevant experience in computer programming and technical fields. This role involves working closely with executive stakeholders to define business needs...Senior
Comtech LLC
Cincinnati, OH1 day ago - ...leverage technologies, and identify talent - often in combination - to an endless array of real-world customer needsJob DescriptionTitle: Senior Datastage DeveloperLocation: Cincinnati, OHType: Fulltime// PermanentCompensation: Base Salary + Benefits + Relocation expenses (if...SeniorFull timeRelocation
- ...Sr. Systems Administrator is a senior-level, hands-on infrastructure role responsible for supporting the reliability, security, and... ...ownership, network engineering, automation, virtualization, and... ...Controls & Automation teams, Desktop Operations, and centralized IT...SeniorRelocation
IP.com
Covington, KY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Desktop Support Engineer. Be the first to apply!
Related searches
- senior manager tax Cincinnati, OH
- senior devops Cincinnati, OH
- senior associate vice president Cincinnati, OH
- senior director digital marketing Cincinnati, OH
- senior international accountant Cincinnati, OH
- senior vmware engineer Cincinnati, OH
- sr marketing manager Cincinnati, OH
- sr technical product manager Cincinnati, OH
- senior specialist Cincinnati, OH
- senior resident engineer Cincinnati, OH