Patient Access Representative

Patient Access Representative

It's more than a career, it's a calling.

WI-Fond du Lac Regional Clinic Campbellsport

Worker Type: Regular

Job Highlights:

Join a team where your work matters - every moment, every patient, every community. At SSM health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact.

As a vital part of the patient experience, Patient Access Representatives adapt to changing operational needs by providing coverage across various desks, departments, and SSM locations. Successful candidates must be flexible and comfortable working at multiple stations during a shift and traveling to other sites when assignment changes occur. Patient Access Representatives coordinate patient scheduling and ensure all required patient, insurance, and clinical information is collected accurately and efficiently.

Department/Location supporting: Campbellsport and Brownsville

Schedule: Monday Campbellsport 8-430, Tuesday Brownsville 1-5, Wednesday Brownsville 1-5, Thursday Campbellsport 8-430 and Friday Off

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department: 7893000166 SUPPORT SVCS

Work Shift: Day Shift (United States of America)

Scheduled Weekly Hours: 24

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.