Logistics Specialist

Job Description

Job Description

Schedule

• Training: Monday–Friday, 9:00 AM–5:00 PM for the first 3 months
• Post-Training: Most likely an overnight schedule or similar, such as 10:00 PM–6:00 AM
• Weekly Schedule: Four weekdays and one weekend day

Why You Want to Work Here

Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments . This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.

Responsibilities

• Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
• Monitor and track time-sensitive, high-value shipments from origin through delivery.
• Resolve delivery issues quickly and professionally in coordination with internal teams.
• Maintain accurate documentation and case notes in the system.
• Communicate effectively with clients, drivers, and third-party vendors.
• Manage multiple systems and screens while handling incoming requests.
• Work cross-functionally with operations to ensure service quality and compliance.
• Provide timely updates and proactive communication throughout the shipment process.

Requirements

• 2–3 years of experience in logistics, freight, shipping, or supply chain customer service.
• Proven ability to manage high-pressure situations with urgency and professionalism.
• Strong multitasking and organizational skills.
• Comfortable working non-traditional hours and providing weekend coverage.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to manage time-sensitive information.