Family Support Liaison - Emergency Dept

Children's Wisconsin

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Schedule Details: 2nd shift, full-time and part-time available, weekend and holiday rotation

Job Description

Serves as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families. Under the direction of the Patient Care supervisor, maintains a supportive, informative, and comfortable environment for patients and their families. Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience. Will provide comfort care items and distractions to the patient and family. Supports the overall cleanliness of waiting room areas.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required

• 1+ years customer service experience including conflict management situations Required

• Experience within an Emergency Department Preferred

• Demonstrated experience with de-escalation Preferred

• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.

• Excellent customer service, communication, interpersonal, and prioritization skills are essential. Ability to work independently or as a team.

• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.

• Effective interpersonal communication skills necessary to interact courteously and tactfully with patients, parents/families and members of health care team

• Ability to maintain positive communication skills during highly stressful situations in response to the needs of the patient and family and escalates issue when appropriate

• Demonstrates ability to value differences

• Knowledge of computer systems

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.