Education Technology Support Specialist

Job Description General Definition of Work The technology associate, under general supervision, performs intermediate level work with limited discretion-making ability related to the implementation and operation of technology assisted instruction. Employee assists students, teachers, staff, and parents in the operation of technology. Employee performs complex work to carry out Board of Education policies and procedures related to technology under the direction of the principal. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary/Status NC 09 Hourly Non-Certified/Full-time, 11 months Reports To Principal Place of Work The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte-Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time. Essential Functions Adhere to all state, federal, and local laws, policies, and procedures Assist staff with submitting helpdesk tickets and follows up as needed Provide basic technical support to existing school computers, tablets, network, AV equipment, student and staff devices, and printers/copiers Issue, distribute, manage, verify, and collect student devices each school year Work with teachers and technology staff in the selection of resources that are compatible with the school technology infrastructure Assist with the implementation of computer assisted instructional programs Monitor and assist students and teachers in the use of the computer Assist teachers with the presentation of learning materials and instructional activities Adhere to and communicate copyright as well as other laws and guidelines pertaining to the distribution and ethical use of all resources Inspect computer equipment regularly; perform minor repairs on equipment if needed; arrange for major repairs on equipment Facilitate school participation in technology programs and activities Collaborate with the school library media coordinator to provide leadership in the school's use of instructional technology resources to enhance learning Serve as point of contact for communications between Technology Services and school Enforce the Internet Acceptable Use Policy, Photo and Video Release Form, and Student Technology Agreement for staff and students Share, distribute, and collect the CMS Student Technology Agreement each school year Oversee assessment and collection of technology fees to applicable students and include technology fee waiver process as needed/requested Review, update, and maintain accurate device inventory Manage damaged technology transfer to and from repair depot Prepare aging, unsupported, and damaged school or classroom technology for surplus pickup Attend professional development, professional learning communities, and other meetings Perform related duties as assigned Knowledge, Skills, Abilities Knowledge and understanding of the principles, practices, and procedures of public-school system policies and technology programs Knowledge of federal, state, and local regulatory requirements applicable to school system technology Knowledge of effective teaching, assessment, and best practices for inspired learning Ability to organize, prioritize, and carry out duties efficiently and within established timeframes Ability to maintain professional and emotional control under stress Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor Ability to learn and use specialized tools, equipment or software related to business needs Ability to communicate effectively Ability to reason, make judgments, and maintain effective working relationships Ability to employ positive communication skills in all settings/mediums Ability to problem-solve utilizing sound judgment Ability to maintain confidentiality regarding school system business Ability to analyze and interpret data to make data-driven decisions Ability to take initiative, work independently, and exercise sound judgement Ability to troubleshoot technology-related problems Education and Experience Associate degree in education, technology, or related field required Equivalent combination of experience and education Special Requirements Possess and maintain a valid driver's license or ability to provide own transportation. Travel to school district buildings and professional meetings #J-18808-Ljbffr